House Mother

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ROLES AND RESPONSIBILITIES

The duties will include, but are not limited to:

• Student Support: Provide emotional and practical support to students, addressing their concerns and helping them adjust to residence life.
• Supervision: Ensure the safety and security of students by monitoring the residence and enforcing rules and regulations.
• Community Building: Organize and facilitate social activities and events to promote a positive and inclusive community atmosphere.
• Conflict Resolution: Mediate conflicts between students and provide guidance on resolving issues amicably.
• Health and Safety: Respond to emergencies and provide first aid when necessary. Ensure that health and safety standards are maintained.
• Administrative Duties: Maintain records of student interactions, incidents, and other relevant information. Assist with administrative tasks as needed.
• Communication: Act as a liaison between students and residence management, communicating student needs and concerns effectively.

Student Welfare:

• Being responsible for the welfare, safety and well-being of students within the student accommodation facility and aim to provide a caring, safe and happy environment that is as home like as possible. 
• Provide psychosocial and emotional support to students who are struggling with mental illnesses using CBT.
• Refer students for further counselling if and when required.
• Assists students in building self-esteem and developing decision-making, problem-solving, and positive human relations skills.
• Monitor stress levels, sleeping habits, homesickness, and other concerns, spending informal time with students.
• The House Mother should have a maternal influence on the students, ensuring that bed spaces are kept neat and tidy and uniform and general physical appearance is of the desired standard. 
• Reduce room conflict by encouraging the co-existence of all races and cultures through understanding and living together.
• The House Mother will undertake basic duties to assist the Building Managers in daily routines involving the care of students and general functions of the student accommodation facility.
• Follow-up services for students to ensure that their needs are met.
• The House Mother should take a positive interest in the activities of each student.
• It is important that the House Mother is approachable, trustworthy and reliable whilst always adhering to mandatory reporting requirements with students. 
• Excellent communication skills is key to the successful role of House Mother. 
• Utilizes community resources in addressing the needs of students. 
• Maintain comprehensive records and reports. 
• Liaise with parents if and when required.

Facilities Assistance:

• Daily building walks and checks.
• Weekly formal recorded building inspections.
• Conduct monthly room inspections to ensure that all students are living in a hygienic environment.

Leasing Assistance:

• Facilitating room changes.
• Walk-in leasing enquiries, viewing and concluding leases.
• Performing move-in and exit inspections.
• Submitting necessary paperwork to leasing administrators.

Collections Assistance:

• Assisting with arrears collections, like facilitating swipes. 

Student Liaison: 

• Ensure adherence to house rules, report and facilitate any breaches.
• Student liaison for all queries.
• Managing after hour emergencies at buildings from time to time when required.
• All liaison and co-ordination with House Committees. 

Compliance: 

• Updating daily worksheets and control sheets.
• Compiling weekly and monthly reports.
• Attending weekly or monthly team meetings.
• Other related duties as assigned.

REQUIREMENTS:

• Previous experience in a similar role or in a caregiving, counselling, or social work setting is preferred.
• Strong interpersonal and communication skills. Ability to handle sensitive situations with empathy and discretion.
• Compassionate, patient, and approachable. 
• Strong organizational skills and the ability to work independently.
• Must be willing and able to attend to any student wellness related emergency after hours.
• Attention to detail.
• Professional.
• Reliable. 
• Proficient in English.

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