Service Advisors
2 weeks ago
Our well known automotive vehicle dealer client based in Stellenbosch is looking to employ 2 x experienced customer service driven Service Advisors.Must have minimum 3 years' experience and preferably Afrikaans speaking.The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.The responsibilities of a Service Advisor include the following tasks:Receive customers in a professional and friendly manner in order to ensure they feel valued.Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.Maximize customer awareness of all products and services available.Create collaborative internal and external partnerships in order to expedite service delivery.Schedule appointments, answer phones, and handle queries.Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.Maintain customer database with contact details and information.Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.Ensure customer complaints are effectively managed via relevant CRM system/s.Maintain and further develop own personal knowledge base in order to remain current and relevant.Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.Attend all relevant OEM training courses, and any other developmental training opportunities allocated.Perform other duties as requested.
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Service Advisor
2 weeks ago
Stellenbosch, South Africa Sydsen Full timeOur client based in Stellenbosch, is looking for an experienced Dealership **Service Advisor** to join their service department. **Requirements**: - Matric Certificate - Driver's license - Experience working in a franchise dealership as a Service Advisor - Autoline experience - Ability to work under pressure - Strong administration skills, systematic and...
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Service Advisor Specialist
5 days ago
Stellenbosch, Western Cape, South Africa Helderberg Personnel cc Full timebody{font-family:Arial,sans-serif;}h1,h2{color:#007bff;}h1{margin-top:-5px;}h2{font-size:18px;margin-bottom:10px;}Service Advisor SpecialistWe are seeking a seasoned Service Advisor Specialist to deliver exceptional customer service and support the efficient operation of our dealership's service department.About YouA degree in business, automotive technology...
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Aftersales Consultant
4 days ago
Stellenbosch, South Africa Astor Automotive Staff Full time**THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** An Independent and extremely well-established high-end motor dealership is looking for a Service Advisor to join their family-feel workshop team. We are in search of a well-presented and articulate Service Advisor proficient in a DMS with at least 2 years of experience, dedicated to...
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Motor Dealership Service Advisor
1 week ago
Stellenbosch, South Africa Astor Automotive Staff Full time**THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** An upmarket and stylish motor dealership is seeking a seasoned and eloquent Service Advisor to join their highly collaborative team. In this role, you will serve as the primary point of contact for customers and will work closely with Technicians to manage service appointments, address...
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Service Advisor
5 days ago
Stellenbosch, South Africa Merand Corbett & Associates Full timeThe Service Advisor plays a crucial role in providing customers with a professional service experience. This role involves ensuring effective communication between customers, parts, and service departments to achieve customer satisfaction goals. **Main Responsibilities**: - Prepare for the arrival of customers. - Provide initial consultation and care for...
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Service Advisor
1 day ago
Stellenbosch, South Africa BMW Stellenbosch Full time**BMW STELLENBOSCH** **Service Advisor/After-Sales Consultant** **Main Purpose of the Role**: To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals **Key Performance Areas**: - Prepare for the arrival of the...
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Service Advisors
2 weeks ago
Stellenbosch, South Africa Bonafide Human Capital (Pty) Ltd Full timeOur well known automotive vehicle dealer client based in Stellenbosch is looking to employ 2 x experienced customer service driven Service Advisors. Must have minimum 3 years' experience and preferably Afrikaans speaking. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of...
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Service Advisor
2 weeks ago
Stellenbosch, South Africa Helderberg Personnel Full timeAn opportunity for a Service Advisor / Fleet Controller has become available at an equipment hiring company based in Stellenbosch **Responsibilities**: - Scheduling service appointments as needed (vehicles and yellow plant machinery). - Capturing of machine hours daily - Ordering of parts when needed - Following up on warranty and maintenance plans of...
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Service Advisor
3 days ago
Stellenbosch, Western Cape, South Africa Helderberg Personnel cc Full timeAs a Service Advisor - Luxury Dealership, you will play a key role in delivering exceptional customer service experiences, ensuring that our clients' vehicles receive the highest level of care and attention. This role involves providing accurate and timely estimates for repair and maintenance services, explaining technical issues in clear terms to customers,...
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Automotive Service Advisor
1 week ago
Stellenbosch, South Africa Ikon Consulting Full time**Salary** Basic is market and brand related + incentives. **Description** Your main function is to provide excellent customer service consistently to service clients at a very busy franchise dealership. This is a and a fantastic team to be part of. The dealership is part of a large motor group. **Requirements**: - Minim Senior Certificate...
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After-sales Consultant
2 weeks ago
Stellenbosch, South Africa Astor Automotive Staff Full timeThis prestigious company is hiring! They are looking for a resilient, self-managing, team-orientated, customer and service-orientated individual to join their choice dealership as an After - Sales Consultant aka a Service Advisor, your role purpose would be; providing customers with a professional service experience whilst ensuring adequate communication...
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Service Advisor
1 week ago
Stellenbosch, South Africa Helderberg Personnel cc Full timeRequirements: Technical qualification would be an advantage Minimum of 2 years relevant experience as a Service Advisor at a reputable dealership Have an excellent understanding of Customer Service Be able to work and excel in a dynamic, fast-paced environment Excellent communication and interpersonal skills. Ability to multitask and work under pressure...
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Aftersales Consultant
2 weeks ago
Stellenbosch, South Africa Mototeam (Pty) Ltd Full timeDuties include Offer value-added sales to boost revenue and hit sales targetGather accurate customer info, follow up on ordered parts, and keep customers updated throughout the day.Ensure warranty work complies with manufacturer policies.Stick to dealership procedures and franchise standards.Confirm payment methods and secure approvals before work...
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Financial Advisor
5 days ago
Stellenbosch, South Africa Audas Bement Oakmont (Pty) Ltd Full time**Company Description** Sanlam, Africa's insurance giant, is dedicated to helping individuals achieve financial confidence. With a commitment to open conversations about finances, Sanlam provides a range of insurance and investment solutions to empower people in their financial journey. The company is located in Cape Town and offers on-site opportunities...
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Solution Advisor
2 weeks ago
Stellenbosch, South Africa Vistex Africa (Pty) Ltd. Full timeVistex is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful information...
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Service Advisor
2 weeks ago
Stellenbosch, South Africa Merand Corbett & Associates Full timeKey Responsibilities:Greet customers, address service needs, and provide accurate repair estimates.Clearly explain technical issues and associated costs, ensuring customer understanding.Schedule appointments, coordinate with technicians, and ensure availability of necessary parts.Maintain accurate customer records, manage invoicing, and ensure timely...
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Service Advisor
2 days ago
Stellenbosch, South Africa J.A.Z Recruitment Full time**Key Performance Areas**: - Prepare for the arrival of the customer and vehicle - Taking care of customer at initial consultation upon arrival - Ensure accurate warranty and motor plan details on system - Update dealer management system, track all vehicles and update control systems - Regular liaison with customers - Ensure accurate invoice payments -...
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Sales Advisor
7 days ago
Stellenbosch, South Africa Helderberg Personnel Full timeretail|sales advisor|salesman|tyres **Duties**: - Servicing walk - in clients - Generating new sales via calling on potential clients - Meeting of personal GP targets as set out by management - Following the correct administrative procedures - Stock management **Requirements**: - Drivers licence and own transport ESSENTIAL - Willingness to work retail...
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Service Bookings Clerk
6 days ago
Stellenbosch, South Africa Astor Recruitment Full timeOur client is looking to employ a Service - Booking Clerk for a motor dealer in Stellenbosch: - Making and receiving of phone calls - Booking in customers vehicles for services & repairs - Giving them the appointment dates - Opening and creating the job cards - Writing all the services/repairs requirements on job cards as per client's requirements -...
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Customer Advisor
5 days ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time**Key Responsibilities**: Customer Advisor duties - Undertaking projects as required by the Directors and or Support Manager - Effectively handling complaints and call escalation requests from Customers and notifying the Leadership Team thereof - Effectively handling Customer feedback requests and notifying the Leadership Team thereof - Identifying calls...