Fatigue Dispatcher

5 months ago

Johannesburg, South Africa Oxyon Human Capital Solutions Full time

SCOPE OF THE ROLE

To provide remote system and site-based support to the Company Mining customers. To develop procedures and system reports in response to the CUSTOMER’S requests and needs.

 

KEY RESPONSIBILITIES

Health and Safety

  • Comply with all health and safety measures in place on the CUSTOMER’S mine sites
  • Clearly understand and comply with all the rules and regulations that exist on the CUSTOMER’S mine sites and seek help if any confusion
  • Ensure that colleagues comply with health and safety regulations and address any irregularities
  • Maintain safe environment by enforcing procedures, rules, and regulations
  • Seek to identify and propose procedures that can improve health and safety in the workplace

 

Personnel

  • Foster an environment that supports technical staff and allows them to succeed.
  • Provide coaching of colleagues to build capacity and morale.
  • Identify and recommend training opportunities for self and colleagues.

 

Duties

  • Monitor and respond to system events on a computer terminal. These events are critical as they can prevent accidents from occurring.
  • Notify internal support team on unusual circumstances.
  • Provide internal daily report of system behaviors at customer sites.
  • Provide reports to customers

 

SKILLS AND EXPERIENCE

  • Focused, prompt, and proactive individuals
  • Computer literate
  • Good communication skills (English, French)
  • Good report writing skills.
  • Knowledge of Windows, Microsoft Word, PowerPoint and Excel
  • Know how to use e-mail

 

KEY BEHAVIOUR

  • Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations
  • Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise
  • Establish and maintain effective working relationships with managers, technicians and engineers
  • Continuously seek opportunities to improve the quality of the systems, installations, and support procedures

EDUCATION BACKGROUND

  • Grade 12, computer studies, MS products certificate advantageous.
  • National diploma in Computer science, IT, electronics engineering.
  • At least 1 year of experience.

TRAVEL

  • Minimal – Based in the Johannesburg office, might be required to travel to site when required.