Senior Retail Operations Analyst

About the Role

Our client, a leading national retailer renowned for its innovative approach to customer engagement, is seeking a highly analytical and experienced Senior Retail Operations Analyst to join their team in Mossel Bay, Western Cape . This critical role will focus on analyzing operational data to identify trends, inefficiencies, and opportunities for improvement across all retail stores. The ideal candidate will possess a strong quantitative background, advanced analytical skills, and a deep understanding of retail operations. You will be responsible for developing reports, creating dashboards, and providing data-driven insights to support strategic decision-making and enhance operational performance. This is an excellent opportunity for a dedicated professional to make a significant impact on business efficiency and customer experience in the picturesque coastal town of Mossel Bay . We are looking for an individual who thrives on data and continuous improvement.

Key Responsibilities

• Analyze operational data from retail stores to identify key performance indicators (KPIs), trends, and areas for improvement in Mossel Bay and surrounding regions.
• Develop and maintain operational reports and dashboards to track performance and provide actionable insights.
• Collaborate with store managers and regional teams to understand operational challenges and propose data-driven solutions.
• Conduct root cause analysis for operational issues and recommend corrective actions.
• Support the implementation of new operational processes and technologies, monitoring their effectiveness.
• Identify opportunities to optimize store layouts, inventory management, and customer service processes.
• Prepare presentations and reports for senior management, clearly communicating findings and recommendations.
• Stay abreast of industry best practices and emerging trends in retail operations analysis.
• Ensure data accuracy and integrity in all analytical processes.
• Contribute to the development of strategic operational plans based on data insights.

Requirements

• A minimum of 6 years of experience in retail operations analysis, business intelligence, or a related analytical role.
• Proven expertise in data analysis, reporting, and dashboard creation using tools such as Excel, SQL, and BI platforms (e.g., Tableau, Power BI).
• Strong understanding of retail operations, including inventory management, sales, customer service, and store performance metrics.
• Excellent quantitative, analytical, and problem-solving skills.
• Proficiency in statistical analysis and modeling techniques.
• Strong communication and presentation skills, with the ability to explain complex data to non-technical audiences.
• A relevant degree in Business Analytics, Statistics, Mathematics, Economics, or a related field.
• Ability to work independently and collaboratively in a hybrid work setting.
• Attention to detail and a commitment to accuracy.
• Familiarity with point-of-sale (POS) systems and retail management software is a plus.

Benefits

Our client offers a highly competitive salary and a comprehensive benefits package, including medical aid and provident fund contributions. Employees enjoy generous staff discounts on a wide variety of products. This role offers the flexibility of a hybrid work arrangement, balancing office-based and remote work. Opportunities for professional development and advanced training in data analytics and retail technologies are provided. A stimulating and data-driven work environment is guaranteed. The role contributes significantly to the strategic direction of the business operations across the region, including stores near Mossel Bay .