French Customer Service Agent

2 weeks ago


Cape Town, South Africa SA Commercial (Pty) Ltd Full time

Job Description :Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.Key Responsibilities:Customer service engagement via incoming calls and respond to email queriesManaging reservation, special requests, and complaints from customers via the websiteRespond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely mannerDemonstrate urgency on transactions using standard operating proceduresRequirementsA matric certificate or equivalent qualificationGood command of the French & English (verbal & written)Passionate about customer serviceStrong analytical and problem-solving skillsWebchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience



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