Technical content and packaged solution development

2 months ago


Cape Town, South Africa HR Genie Full time
Job Title: Internship - Technical Content and Packaged Solution DevelopmentLocation:

Western Cape, City of Cape Town, Cape Town

Job Type:

Contract, expected to work [8 hours a day]

Primary Industry:

Engineering

Salary:

ZAR4500 - ZAR5300 Per month

Company Branding:

Pragma is a global developer of high-performing software solutions and technologies. We utilise innovative packaged solutions to implement streamlined software solutions in various industries. We are looking for a tech-savvy, process-oriented individual to help us package meticulous solutions that serve clients worldwide. The ideal candidate will have a natural drive to improve processes and end-user documentation.

Job Duties:

Support the development of sector specific solutions:

  • Gather information from subject-matter experts and develop, organize and write procedure manuals, technical specifications and process documentation
  • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
  • Build knowledge of new technical tools and relevant technology on a continuous basis
  • Evaluate existing software functionality and identify areas of application in the sector specific solutions
  • Explore alternative methods to do work more effectively
  • Interact with users after each implementation and identify areas for improvement

Support the technical document authoring function:

  • Evaluate current content and develop innovative methods for improvement
  • Implement updates to technical documentation
  • Develop well-designed user manuals and release documentation
  • Adhere to documentation standards and style guidelines
  • Ascertain compliance to documentation standards
  • Work with subject matter experts to maintain content
  • Proofread and edit material to improve quality, readability, consistency and effectiveness of documentation
Required Qualifications:
  • Experience in process development
  • Experience in content authoring
  • Strong analytical and problem-solving skills
Minimum requirements:
  • 0-12 months experience
  • Between the ages of 18 and 34
  • Never participated in the YES programe before
Education:

Minimum diploma in Engineering or related field

Experience:

Previous experience (0-12 months) in a technical content development role is preferred

Knowledge and Skills:
  • Understanding of software development processes
  • Proficiency in content authoring tools
  • Ability to work effectively in a team environment
Preferred Qualifications:
  • Degree in Engineering or related field
  • Certifications in process improvement methodologies
Working Conditions:

This role will primarily be based in an office setting, with occasional remote work opportunities. The intern may be required to attend meetings with clients and team members.



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