IT technician

We are looking for technically skilled candidates with good problem-solving ability for the position of IT Technician. The duties of an IT Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.

Responsibilities:
• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Server support and maintenance (both online and offline).
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Implementation and maintenance of firewalls.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.
• Setting up and maintaining of printers.

Skills and Requirements:
• IT-related qualification
• A+, N+, MCSE certification
• Basic knowledge of server 2008, Active Directory, DHCP, DNS
• Network printer knowledge
• Advanced knowledge of Microsoft Office and day-to-day software
• 5-8 Years’ experience in a similar role with evidence of work in environment with more than 20 machines