Cloud Engineer: AD

2 weeks ago


Centurion, Gauteng, South Africa The South African National Roads Agency Full time
Job title : Cloud Engineer: AD / Exchange (2685)Job Location : Gauteng, CenturionDeadline : April 13, 2025Quick Recommended Links
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MINIMUM REQUIREMENTS:

  • A Diploma in Information Technology at an NQF level 6.
  • Five (5) years of relevant experience.

Certificates:

  • Microsoft 365 Certified:
    • Messaging Administrator Associate
    • Enterprise Administrator Expert
    • Azure Active Directory (Azure AD) Administrator

ADVATANGEOUS:

  • Experience in Monitoring Enterprise Services (Network, Applications, Backups, Servers).
  • ITIL Foundation.

KEY RESPONSIBILITIES:

Management of Systems In accordance with ITIL Methodologies

  • Respond to calls and requests logged on to Helpdesk timeously and resolve them accordingly.
  • SLA Management for Service Availability.
  • Follow the change, incident, and problem management according to ITIL Frameworks.
  • Continuous Improvements.

Operational

  • Provide technical support for identity, messaging and on prem-hosted and cloud-based services and applications (E-mail and AD).
  • Troubleshooting and resolving tickets reported by monitoring systems and tickets submitted through the ticketing system within KPI targets.
  • Follow-up on technical cases including escalation to external partners.
  • End-to-end coordination and implementation of approved changes per Change Management process.
  • Active participation and support of Infrastructure Projects.
  • Installing configuring, maintaining, and supporting applications and servers on-prem environments.
  • Knowledge and experience in supporting Microsoft solutions.
  • Understanding of enterprise IT Strategies and Concepts.
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Submit technical documentation, bulletins and release notes for known errors.
  • Communicate areas for improvement to management to improve.

Reporting

  • Provide daily reports on Active Directory and Exchange service availability KPI's (e.g., replication status, mail flow health, directory sync status).
  • Provide a daily report on all logged, open, and closed tickets related to AD, Exchange, and cloud services (Azure AD, Microsoft 365).
  • Compile ad-hoc reports as required by the business, including user access trends, mailbox usage, and policy compliance.
  • Generate daily automated reports of logged incident tickets related to AD, Exchange, and authentication issues, extracted from the Incident Management Tool (ITSM).
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