Contractor Specialist
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Key Performance Areas:
- Product Analysis and consolidating facts and data - enhance go and study activities.
- Strengthen service function.
- Quick info, from the market.
- Strengthen FTR analysis.
- Detailed report compilation - antenna function, to enhance sensitivity for early detection/early resolution - FTR issuing.
- Detailed research on product related matters.
- Compilation of communication to the dealer network - service bulletins.
- Present presentations to various audiences - Nuts & Bolts (dealer network) / Technical Conferences.
- Fix it right first time - product resolution.
- Study and develop f/fix methods and coordination parts with NPDC.
Qualifications And Experience:
- NQF Level 6 (360 credits - level 8 framework) Mechanical + 3 years working experience as motor technician / motor mechanic or similar Qualified Motor Mechanic + Master Technician (G1) + 5 – 6 years relevant experience.
- Minimum 5 years’ experience at dealer level will be an advantage.
- Experience in a research environment or analysis position an advantage.
- Computer experience in MS Office and Outlook.
- Advanced level of technical knowledge.
- Field experience dealing with voice of the customer.
- A minimum of five years technical experience on Lexus and Toyota models would be an advantage.
- Will be required to travel.
Competencies:
- Accurate information gathering and analysis
- Awareness and commitment to our mission
- Awareness of situations and decisiveness
- Communication and sharing of mid to long term plans
- Creation of innovative vision
- Establishing framework and systems for organisational learning
- Feedback of evaluation results and long-term development of others
- Perseverance
- Strategic reallocation of resources and review of work methods
- Suitable assignment and objective performance review
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