Inbound Strategy

15 hours ago

Johannesburg, Gauteng, South Africa JVR Software Full-time

JVR Software seeks a data-driven operational leader to build and run a centralised Inbound Operations Centre. You will lead senior teams, optimise processes, and drive continuous improvement across inbound channels.

You will influence executives and shape customer journeys with a unified strategy across channels. The role requires extensive experience in contact centre operations, workforce management, and performance management, with a focus on delivering tangible business outcomes and cost