Service Advisor
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This is a full-time on-site role for a Service Advisor located at Watercrest Mall, in Waterfall (upper highway area), Durban. We trade on Saturday's and Public Holiday's so your work schedule will be planned to accommodate these times.
In this role you will manage the front desk, welcome customers dropping off vehicles for servicing and repairs, handle all payments and invoicing, and receive incoming parts deliveries. You will partner with our technical team to understand customer needs so that you are able to then prepare concise quotations for their servicing and repair requirements. You will be responsible for preparing the quotations, discussing the quotation with the customer so that they fully understand their vehicle needs and have the ability to answer their technical questions. You will be responsible for following the quote through to the appropriate booking and ordering of all spares needed so that we are fully prepared for the job prior to the customers arrival.You will play a key role in ensuring smooth operations and delivering excellent customer service in a busy workshop environment.
- Key ResponsibilitiesGreet customers warmly and professionally at the front desk
- Receive vehicles for servicing, repairs and maintenance; accurately capture job cards and explain the service process
- Prepare customer quotes in partnership with input from our technical team and delivery of these quotes to our customers.
- Talk the customer through their quote and offer any and all explanation they may require to fully understand their vehicles requirements
- Ordering the parts for all jobs and ensuring that they arrive prior to the customers booking date
- Liase with our bookings agent for scheduled appointments and assist with managing the workshop booking diary
- Create job cards and produce invoices
- Process customer payments and issue invoices/receipts
- Handle cash-ups and basic financial admin
- Receive, inspect and log incoming parts and supplier deliveries; update stock records and notify the workshop team
- Manage returns of parts not required - ensure they are returned timeously and are accompanied by the correct paperwork.
- Answer phone calls, respond to enquiries and provide service updates to customers
- Maintain a clean, tidy and professional front-desk and reception area
- Assist with general workshop administration and any ad-hoc duties as required
- Manage stock and conduct stock takes in accordance with our stock control policy
- RequirementsMatric / Grade 12 certificate (essential)
- Previous experience as a service advisor or parts and spares sales person in the automotive industry (preferably in an automotive workshop, dealership or retail environment)
- Computer literate – proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning workshop management software
- Strong numerical skills and cash up procedure experience
- Excellent communication and interpersonal skills
- Friendly, professional and patient attitude with a strong customer-service focus
- Ability to work under pressure in a fast-paced environment
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