IT Support Trainee
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Our client is offering an exciting IT Support Trainee position based in Tembisa . This hybrid role provides a fantastic opportunity for individuals looking to build a career in information technology support. You will be part of a dedicated team, assisting users with technical issues, maintaining IT systems, and learning the intricacies of network administration and hardware support. This role balances essential in-office collaboration with the flexibility of remote work, allowing you to develop both practical skills and adaptability. You will gain exposure to a wide range of IT challenges in a supportive learning environment.
Key Responsibilities
- Provide first-level technical support to end-users, addressing hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Troubleshoot and resolve IT-related incidents and service requests in a timely manner.
- Support the IT team in managing network infrastructure and ensuring system security.
- Document technical issues and resolutions for future reference and training purposes.
- Participate in training sessions and continuously update technical knowledge on emerging IT trends.
Requirements
- A keen interest in IT and a basic understanding of computer hardware, software, and networking principles.
- Good problem-solving and analytical skills.
- Strong communication and interpersonal skills for effective user support.
- Ability to work collaboratively in a team setting and independently when required.
- Willingness to learn and adapt to new technologies and processes.
- Access to reliable internet for remote work components.
Benefits
- An annual stipend of R70,000, with performance-based increases.
- Exposure to a broad spectrum of IT infrastructure and support functions.
- Structured training and mentorship from experienced IT professionals.
- Hybrid work model offering flexibility and work-life balance.
- Opportunity to earn industry-recognized certifications.
- Potential for a permanent role within the IT department upon successful completion.