ICT Desktop Engineer

12 hours ago

Johannesburg, Gauteng, South Africa Nambiti Technologies (Pty) Ltd Full-time

ICT Desktop Engineer

Reference: JHB002474-TR-1

Duties & Responsibilities

Ensure IT Services are Accessible to Internal and External RAF Customers

  • Attend IT incidents and requests.
  • Configure new equipment.
Provide Desktop Support
  • Provide software and hardware configuration according to business requirements.
  • Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
  • Undertake maintenance and repairs on damaged and repairable hardware.
Management of Multifunctional Devices and Scanners
  • Establish connection and access to MFD and Scanners for all users.
  • Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
  • Manage replacement of consumables in the region.
Provide Network and Telephone Support
  • Replace faulty devices.
  • Provide 1st line support of telephone infrastructure.
Asset Management
  • Undertake audits of hardware and software assets.
  • Conduct Bi-annual asset verification.
AV Support
  • Attend to AV requests.
  • Attend to 1st line AV problems and escalate matters to Lead: Business Support.

Qualifications and Experience

  • National Diploma in Information Technology related qualification.
  • Relevant 2 years’ experience in system support.