Junior QA Consultant: Elevate Customer Experience

3 days ago

gauteng za, Gauteng ikeja Full-time

Ikeja is seeking a detail-oriented Junior QA Consultant to join its Customer Engagement team in Gauteng. You will monitor customer interactions across calls, chat and WhatsApp, and contribute to an evolving QA function.

With 1–2 years of QA exposure, you will use scorecards, provide actionable feedback, and help improve service quality and customer experience while working closely with Team Leaders and the Senior QA Team Leader.