Remote Technical Support Engineer for AI Infrastructure
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Hotsourced Ltd. is seeking a hands-on Technical Support Engineer for a fully remote role based in South Africa. You will handle L1/L2 support, investigate complex issues, and work closely with product and engineering teams.
The role requires independence, strong API/integration knowledge, and experience with SaaS support in a fast-paced startup setting. You will engage with customers via Slack, email and video calls, gather diagnostics, reproduce issues, and contribute to support documentation.