Remote Technical Support Engineer for AI Infrastructure

1 day ago

Durban, KwaZulu-Natal, South Africa Hotsourced Ltd. Full-time

Hotsourced Ltd. is seeking a hands-on Technical Support Engineer for a fully remote role based in South Africa. You will handle L1/L2 support, investigate complex issues, and work closely with product and engineering teams.

The role requires independence, strong API/integration knowledge, and experience with SaaS support in a fast-paced startup setting. You will engage with customers via Slack, email and video calls, gather diagnostics, reproduce issues, and contribute to support documentation.