Florist

Company Description

Join us at Accor, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

Scope of Position:

The Florist will play a crucial role in creating and maintaining the stunning floral arrangements that define Pullman Hotel Cape Town City Centre. This position will work closely with Front Office and Housekeeping to ensure the highest level of craftsmanship and service.

Responsibilities

• Responsible for the flora/floral decoration throughout the hotel and for attending the flower shop to makes sure it is an unparalleled guest experience and creates memorable guest satisfaction.
• Provide a consistent flora/floral product that meets the hotel’s presentation standards, for guest rooms, public areas, restaurants, function rooms and special occasions.
• Inspect all products and arrangements daily to make sure they are of the utmost quality and highest standards on display.
• Contribute ideas for flora/floral decoration and themes in line with Pullman Hotel ESG.
• Assist with Housekeeping Department when the need arises or when requested.
• Prepare materials, vases, and accessories required for floral creations.
• Maintain the cleanliness and organization of the floral work area.
• Handle and maintain the freshness of flowers, ensuring they are in pristine condition.
• Properly clean, trim, and process flowers to preserve their beauty.
• Designing and assembling floral bouquets and centrepieces.
• Monitoring floral inventory levels and inform the Master Florist of any supply needs.
• Keep accurate records of floral stock, ensuring that all materials are readily available for arrangements.
• Uphold the shop's quality standards by inspecting all floral arrangements for freshness, appearance, and correctness before delivery or display.
• Report any discrepancies or quality issues to the Master Florist.
• Safely and timely deliver floral arrangements to events on-property.
• Ensure that all event deliveries on-property are made in impeccable condition, upholding our commitment to excellence.

Customer Relations

Specific duties, responsibilities & Key performance areas

• Develop close professional relationships with guests throughout their stay with the aim of gaining their loyalty.
• Anticipates guests needs and takes action to ensure a unique guest experience.
• Handles guest complaints, if they have not been dealt with by team members and provides a rapid solution.
• Present a professional, friendly, and efficient impression of the Hotel always.
• To ensure that all tasks relating to guest comfort, satisfaction and overall impression of the hotel is treated with your utmost priority.
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
• To ensure that your team is developed to provide a hospitable service to the standard lay down by the Standards Training Manual
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
• To maintain vigilance regarding possible fraud, theft, and potential security risks
• To have a full understanding of all systems and Programs e.g., Tars, etc.
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained with effe