Senior Facilities Manager

Key Purpose of the RoleEnsure effective planning, management, and monitoring of all facilities and technical operationsMaintain and improve quality standards across the retail siteManage tenant relationships and ensure customer expectations are exceededSupport strategic property operations within the retail environmentKey ResponsibilitiesGeneral ManagementEstablish and implement policies and procedures for technical and facilities operationsOversee planning, scheduling, and execution of maintenance functionsManage all operational activities, including staffing, budgeting, and financial controlsEnsure compliance with property legislation, health and safety standards, and company governanceAdministration & Portfolio ManagementManage all facilities administration, reporting, and communicationOversee helpdesk efficiency and issue resolutionMaintain and manage building asset systems and property softwareOversee contractor performance, procurement, audits, and compliance documentationManage handovers for new developments and upgradesMaintain electrical compliance documentationFinancial ManagementPrepare and manage R&M and planned maintenance budgetsControl expenditure, tenders, quotes, and procurement processesEnsure accurate cost allocation, financial reporting, and budget reconciliationUtilities & Energy ManagementManage energy and utility services, consumption monitoring, and auditsImplement energy-saving initiatives and green building improvementsManage utility efficiency across retail operationsRisk ManagementConduct annual building inspections including compliance, structural integrity, and OHSMaintain statutory registers, ensure legal compliance, and manage incident reportingEnsure safe operations for tenants, service providers, and the publicTechnical Support & ServiceProvide expert technical support for tenants and stakeholdersParticipate in new developments, tenant installations, upgrades, and inspectionsLiaise with clients, local authorities, and service providersEnsure high-quality service delivery within the retail property environmentBuilding MaintenanceMaintain mechanical, electrical, structural, and security systemsOversee HT/LT electrical reticulation and equipmentConduct annual building condition auditsPerform property due diligence surveys when requiredSkills & CompetenciesPersonal AttributesStrong communication and decision-making skillsInnovative, strategic thinker with strong organisational skillsProfessional, independent, and solutions-drivenAbility to manage pressure in a retail facilities environmentBusiness CompetenciesStrong leadership and people management skillsHigh levels of integrity, professionalism, and confidentialityExcellent client service orientationResults-driven with strong time managementAbility to enforce company procedures and technical standardsHuman Capital AttributesHonest, reliable, motivated, and disciplinedAssertive communicator and effective problem solverAbility to maintain a professional and structured working environmentQualifications & ExperienceRed Seal Electrician + N4N6 + HV/MV + Generator Training (minimum)Electrical Engineering Diploma + HV/MV Authorisation (advantageous)Accredited Facilities Professional (SAFMA)Minimum of 10 years experience in facilities or property managementStrong experience in retail property is essentialExperience in technical facilities management and retail building operationsIf you are an experienced Retail Facilities Manager or Technical Facilities Specialist looking to join a leading property management company, we want to hear from you