Large Loss and Complex Claims Specialist

2 days ago

Bedfordview, Gauteng, South Africa CFS Recruitment Full-time

Minimum Requirements

  • Matric.
  • RE5 qualification.
  • Degree in Law, Risk Management, Insurance, Commerce, or a related field.
  • Class of Business certification (advantageous).
  • FAIS Fit and Proper compliant.
  • 510 years' experience in short-term insurance claims.
  • Proven experience handling large losses and complex commercial claims.
  • Experience managing claims valued at R1 million+.
  • Strong technical exposure to:
    • Commercial Property Claims
    • Engineering Claims
    • Liability Claims
    • Business Interruption Claims
    • Motor & Fleet Claims
  • Experience drafting technical coverage opinions, claim determinations, and repudiation letters.
  • Sound understanding of insurance law, policy interpretation, and claims governance

Key Responsibilities

  • Manage large loss and complex claims from notification through to final settlement or closure.
  • Assess policy coverage, exclusions, endorsements, warranties, conditions, and limits.
  • Evaluate liability, indemnity, and quantum to determine appropriate claim outcomes.
  • Review and validate repair quotations, replacement costs, business interruption calculations, and expert reports.
  • Liaise with attorneys, loss adjusters, engineers, assessors, forensic investigators, brokers, and insured clients.
  • Draft technical coverage opinions, repudiation letters, and settlement recommendations.
  • Prepare business cases and ex gratia settlement motivations for senior management approval.
  • Identify fraud indicators and escalate suspicious claims activity where necessary.
  • Compile claims summaries, exposure analyses, and reserve recommendations.
  • Provide technical guidance and support to internal stakeholders.

Competencies

  • Advanced policy interpretation and coverage assessment skills.
  • Strong analytical and investigative abilities.
  • Excellent negotiation and conflict resolution skills.
  • Strong decision-making and problem-solving capability.
  • Exceptional stakeholder management skills.
  • Ability to work independently and manage competing priorities.