Lodge Manager
2 weeks ago
Duties:  Guest Experience & Service: Visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay.Maintain the established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement.Respond promptly and graciously to all guest queries, complaints and special requests.Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required.Conduct regular guest briefings and ensure all activities and experiences run seamlessly. Lodge Operations: Take full responsibility for all lodge operations in the absence of the General Manager.Ensure consistent communication and alignment with all other lodge departments to ensure seamless service delivery.Ensure departmental procedures and service standards are current and in line with company SOPs and guest expectations.Maintain cleanliness, orderliness, and presentation of the lodge. Staff Leadership & Development: Lead, mentor, and motivate the guest services team, setting clear goals, and performance expectations.Develop and support talent, including identifying and training team members for career growth.Conduct regular performance reviews, ensuring transparent communication and follow up on agreed personal development plans.Foster a collaborative and inclusive culture across all lodge departments. Financial & Stock Controls: Support accurate financial processes including daily expenditure control, stock control, ordering and stock-take processes.Monitor guest services costs and recommend efficiencies without compromising guest satisfaction.Adhere to par stock levels and manage supplier relations for guest service products. Compliance & Standards: Maintain adherence to all company health, safety, and sustainability policiesEnsure full team compliance with the companyâs sustainability initiativesImplement and follow all HR policies and procedures including roster management, leave, overtime and discipline. Communication & Reporting: Attend regular management meetings to report on guest feedback, lodge service performance and staff development.Prepare timely and accurate reports for the General Manager and support office as required. Requirements:  Grade 12A formal hospitality qualificationA minimum of 3-5 yearsâ experience in a senior lodge management or guest services role in a 5* Safari Lodge or Boutique Hotel environment.Proven track record in delivering exceptional guest experiences.Strong leadership and interpersonal skills.Excellent communication skills, both written and verbal.High level of professionalism, emotional maturity and flexibility.Organized, with exceptional attention to detail and problem-solving skills.Solid knowledge of lodge operations and luxury guest expectations.Valid driverâs license and own transport essential.Computer literate (MS Office Suite) and familiar with property management systems.
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Lodge Manager
3 weeks ago
Thabazimbi, South Africa MORE Collection Full timeJoin to apply for the Lodge Manager role at MORE Collection The Lodge Manager is responsible for the total oversight of the guest experience at the lodge, ensuring exceptional guest interaction and creating a welcoming, authentic, and seamless stay. This includes hands‑on leadership of the guest services team, proactive communication, issue resolution, and...
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Lodge Manager
1 week ago
Thabazimbi, Limpopo, South Africa MORE Collection Full time R600 000 - R1 200 000 per yearThe Lodge Manager is responsible for the total oversight of the guest experience at the lodge, ensuring exceptional guest interaction and creating a welcoming, authentic, and seamless stay. This includes hands-on leadership of the guest services team, proactive communication, issue resolution, and continuous training and development of all lodge team members...
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Lodge Manager
2 days ago
Thabazimbi, South Africa Career Pathfinders Full timeLodge Manager. Award winning 5* Game Lodge - Limpopo. To manage the Lodge in such a manner that guest expectations are exceeded and budgeted profit margins are achieved. To ensure the efficient, effective, and professional management of all departments. An excellent company image is to be projected as well as ensuring continued growth of the lodge. KEY...
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Senior Lodge Manager
1 week ago
Thabazimbi, South Africa Bright Placements Full time**Senior Lodge Manager: Limpopo: 5 Star Big 5 Game Reserve** **Salary**: market related single live in - Manage a small team of staff - Tertiary qualification preferably a degree or diploma in Hospitality / Tourism, Game Lodge management - Management experience in luxury camp environment an advantage - Dealing with camp maintenance, staff, orders and stock...
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Lodge Manager
2 weeks ago
Thabazimbi, South Africa MORE Collection Full timeMarataba Mountain Lodge — a place where bold mountain landscapes meet silent luxury and soul-stirring wilderness — is searching for an exceptional hospitality couple to lead and guide the guest experience at this remarkable, off-the-beaten-track destination. As part of the MORE Family Collection, Marataba Mountain Lodge offers a rare opportunity to live...
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Camp Manager
2 weeks ago
Thabazimbi, South Africa MORE Collection Full time**Purpose of the Role** The Camp Manager serves as the right hand to the Lodge Manager, playing a vital role in delivering a seamless, intuitive guest experience while ensuring front-of-house operations are flawlessly orchestrated. With refined presence and a natural flair for luxury hospitality, the Camp Manager embodies calm confidence, attention to...
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Field Guide
2 weeks ago
Thabazimbi, South Africa MORE Collection Full timeA Feld Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides. **KEY FOCUS AREAS** - Follow all procedures for maintaining the overall operation of the Guides and Safari...
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Field Guide
4 days ago
Thabazimbi, South Africa MORE Family Collection Full timeA Feld Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides. **KEY FOCUS AREAS** - Follow all procedures for maintaining the overall operation of the Guides and Safari...
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Field Guide
2 days ago
Thabazimbi, South Africa MORE Family Collection Full timeA Feld Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides. **KEY FOCUS AREAS** - Follow all procedures for maintaining the overall operation of the Guides and Safari...
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Assistant Head Guide
1 week ago
Thabazimbi, South Africa MORE Family Collection Full timeAssist the Head Guide in overseeing, training and monitoring all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and...
