Store Manager

Job Summary:

As a Store Manager in the tyre industry, you will be responsible for overseeing the operations and management of a tyre retail store. This role entails ensuring smooth day-to-day operations, achieving sales targets, managing inventory, providing excellent customer service, and leading a team of store personnel. The Store Manager plays a crucial role in driving business growth, maintaining high standards of service, and fostering a positive work environment.

Key Responsibilities:

1. Operational Management:

   • Oversee all aspects of store operations, including opening and closing procedures, scheduling, and daily activities.
   • Ensure compliance with company policies, procedures, and safety regulations.
   • Monitor and maintain store cleanliness, organization, and appearance to enhance the customer experience.

2. Sales and Customer Service:

   • Set and achieve sales targets, revenue goals, and KPIs for the store.
   • Provide exceptional customer service by assisting customers with product inquiries, recommendations, and purchases.
   • Resolve customer complaints or issues promptly and effectively to ensure customer satisfaction and retention.

3. Inventory Management:

   • Manage inventory levels, stock replenishment, and product ordering to meet customer demand and minimize stockouts.
   • Conduct regular stock checks, audits, and inventory reconciliations to maintain accurate inventory records.
   • Monitor product pricing, promotions, and markdowns to optimize sales and profitability.

4. Team Leadership and Development:

   • Recruit, train, supervise, and evaluate store staff to ensure high performance and productivity.
   • Delegate tasks, assign responsibilities, and provide guidance and support to team members as needed.
   • Foster a positive work environment by promoting teamwork, communication, and morale among staff.

5. Financial Management:

   • Monitor and analyze store performance metrics, such as sales revenue, profit margins, and expenses.
   • Develop and implement strategies to drive sales growth, improve profitability, and control costs.
   • Prepare and manage budgets, forecasts, and financial reports for the store.

6. Marketing and Promotions:

   • Implement marketing initiatives, promotions, and advertising campaigns to attract customers and increase store traffic.
   • Collaborate with marketing teams or agencies to develop local marketing strategies and initiatives.
   • Utilize social media and digital platforms to engage with customers and promote store events or offers.

Qualifications and Requirments:

• Bachelor's degree in Business Administration, Retail Management, or related field preferred.
• Proven experience in retail management, preferably in the tyre industry or automotive sector.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service skills and a passion for delivering exceptional customer experiences.
• Solid understanding of sales techniques, inventory management, and financial analysis.
• Proficiency in computer applications, including MS Office and retail management software.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Knowledge of tyre products, brands, and industry trends is advantageous.
• Store/warehousing experience 
• Dispatch 
• Receiving 
• Stock counting 
• Management of stock