Receptionist & Reservationist

Duties: Receive telephone calls & emails from guestsMake bookings on the system.Be readily available to deal with all guest queries and complaints.Act as host during Duty Manager ShiftsImplementation of operating systems, procedures, and guest servicesMaximise Room RevenueLiaise with Management and all other property departmentsEffective communication with members of staff as well as guests of the propertyMaximise Room RevenueDaily meetings with department staff, and attending regular HOD meetingsDepartment Administration ManagementDepartmental shift planning & controlStaff training, appraisals and disciplineFloat handlingPeriodic Room inspectionsOverall presentation of the reception and surrounding public rooms/areasPerform other relevant duties as and when requested by managementFinancial management of Front Office and Convenience Store Requirements: Grade 12A formal hospitality qualificationAt least 5+ years experience within a Hotel / Lodge in a similar roleFamiliar with general hotel booking systems.Experience on SEMPER is advantageousCalm under pressureExcellent knowledge and experience with PMS systemsGood command of English and Afrikaans, written, verbal and computerExperience with events planning and activity bookings/co-ordinationFriendly, courteous, and service-orientatedAbility to work as part of a team, as well as independently