Quality Supervisor

5 months ago

Durban, South Africa Tower Group Full time

Job Specification: Quality Supervisor

Job Purpose:

The Quality Supervisor is responsible for ensuring the highest standards of quality are maintained throughout the production process. This role involves supervising the quality team, implementing quality assurance measures, and ensuring compliance with industry standards and customer requirements.

Minimum Qualifications:

  • Relevant Diploma in Quality, Manufacturing, Engineering, or related field.
  • ISO certification.

Preferred Qualifications:

  • Relevant bachelor’s degree in quality, Manufacturing, Engineering, or related field.

Experience:

  • At least 5 years of relevant Quality Assurance & Quality Control experience in a supervisory role, preferably in Automotive Manufacturing or related fields.

Technical Competencies:

  • Proficiency in Quality Control and Quality Assurance principles, including QMS.
  • Ability to read and interpret quality specification data and company policies.
  • Experience in data collection, research, workflow design, and procedure development.
  • Proficient in AutoCAD, PolyWorks, and Faro programs.
  • Strong analytical skills with knowledge of data analysis/statistical methods.
  • Understanding of safety protocols and regulatory requirements in manufacturing.
  • Knowledge of ISO standards (ISO 9001, ISO 14001, IATF 16949).
  • Basic business and financial acumen, with intermediate Excel skills.

    Key Responsibilities:

    • Oversee all quality aspects to ensure products meet approved standards and specifications.
    • Champion the implementation and monitoring of ITAF standards, making recommendations for improvement.
    • Investigate and resolve quality non-conformances and customer complaints.
    • Analyze defects and implement corrective actions.
    • Conduct process and system audits, resolving findings and discrepancies.
    • Act as a customer representative and support contact for quality issues.
    • Maintain ISO certification through active participation.
    • Monthly reporting of quality metrics and updating quality documents.

    Additional Duties:

    • Documentation of quality activities in compliance with company policies.
    • Calibration of equipment and maintenance of calibration schedule.
    • Maintain customer KPI reporting and monitor production adherence.
    • Implement standards, procedures, and processes to meet quality standards.
    • Develop, maintain, and ensure adherence to SOPs and work instructions.
    • Lead continuous improvement initiatives for efficiency, customer service, and cost savings.
    • Conduct quality training and ensure implementation of health and safety standards.
    • Supervise employees, schedule work tasks, and ensure adherence to quality and safety standards.
    • Ensure compliance with applicable laws and regulations.
    • Analyze operational problems, implement improvements, and preventive actions.
    • Plan for subordinate development and growth potential.

    Competencies Required:

    • Planning and Organizational Skills.
    • Analytical and Problem-Solving Skills.
    • Communication Skills (verbal and written).
    • Attention to Detail.
    • Strong Interpersonal Skills.
    • Results Orientation.
    • Innovative Thinking.
    • Builds Collaborative Relationships.

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