Service Manager

2 weeks ago

Durban, South Africa LMP RECRUIT Full time

Minimum requirementsMust have a Diesel / Auto Electric / Forklift Trade or related Trade Test CertificateMatric plus a 3-year related Tertiary qualificationA Business or related field qualification will be an added advantageA material handling servicing background with experience on Senior Management levelDutiesStaff leadership, performance management and relevant HR duties for the Service departmentDelegate and direct service tasks; monitor the progress of all current and pending projectsTaking ownership of customers issues and following problems through to resolutionDevelop service procedures, policies and standardsMonitor dispatch of products/delivery against targets and take timeous corrective actionLiaise with customers and sub-contractors as required and ensure effective customer feedbackKeep accurate records and document customer service actions and discussionsKeep ahead of industrys developments and apply best practices to areas of improvementCoordinate development of departmental business plan and budgetControl resources and utilize assets to achieve qualitative and quantitative targetsDevelop performance targets and monitors progress/takes corrective action where requiredReceive monthly costs, analyse variances, report against variances and take corrective actionAdvise Management on new developments and opportunities and contribute to the formulation of business strategies and policiesComplete and submit reports as required

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