Customer Service Consultant
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Red Ember Recruitment is currently recruiting for a Customer Service Consultant (German C1) for their client. We are looking for self-motivated, disciplined, and solution-oriented individuals who thrive in a dynamic, fast-paced environment. In this role, you will assist airline passengers worldwide with flight-related queries. The role requires strong communication skills, the ability to research and navigate airline policies, and excellent computer proficiency.
Requirements
- Advanced German proficiency at C1 level (Required)
- Excellent verbal and written communication skills in German and English
- Valid Namibian citizenship, permanent residence, or domicile status
- Strong computer literacy and typing skills
- Customer-focused approach with the ability to deliver exceptional service
- Ability to work in a fast-paced, technology-driven environment
- Ability to work independently and manage customer interactions professionally
- Candidates must meet one of the following requirements:
- Option 1: Grade 12 qualification with 6–12 months of relevant experience
- Completed NQF Level 4 / Grade 12
- 6–12 months of customer service and/or call centre experience
- Option 2: NQF Level 3 qualification with 2–3 years of relevant experience
- Completed NQF Level 3
- 2–3 years of customer service and/or call centre experience
ADVANTAGEOUS QUALIFICATIONS
- A diploma or degree in Business Administration, Computer Science, Mathematics, Education, or a related field is advantageous
Benefits
- Gross monthly salary
- Shift allowance eligible hours worked between 20:00 and 06:00
- Medical aid membership is a condition of employment and forms part of the employee’s total cost to company (CTC). The employee is responsible for 100% of the contribution. Employees may apply for NHP medical aid at favourable group rates
- Permanent employment contract
- Flight benefits may be available after successful completion of the six-month probation period, subject to the applicable benefit terms and conditions
- Rotational shifts apply in a 24/7 operating environment
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