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Retail Floor Manager
2 months ago
Duties and Responsibilities:
- Minimum of 3-5 years of experience in retail management, preferably in the outdoor industry.
- Must have firearm competency - working with guns
- Must be fully bilingual in AFRIKAANS and English
- Proven ability to lead and motivate a team to achieve sales targets and provide exceptional customer service.
- A passion for outdoor activities, gear, and equipment, with knowledge of outdoor products and trends.
- Strong communication and interpersonal skills, with the ability to engage and build rapport with customers and team members.
- Excellent organizational and multitasking abilities to manage store operations efficiently.
- Ability to adapt to a fast-paced retail environment and handle unexpected challenges.
- Checking the cash up and banking details daily
- Assist with customer refunds.
- Ensure that staff purchases have been actioned according to the staff purchase policy.
- Complete weekly alarm checks and maintain register.
- Ensure that security is dressed correctly according to the company set standard.
- Updating of dashboard and checking Cases for outstanding queries.
- Ensuring housekeeping and merchandising standards are kept up to date, neat and tidy.
- Stock adjustments for shop use, sponsors etc.
- Assist with customer queries and/or complaints.
- Store opening and closing as per schedule.
- Assist with overrides at till points, refunds if and where needed as well as credit notes.
- Feedback to store manager weekly.
- Supervising and planning of cleaning staff.
- Following up weekly to check on repairs status.
- Following up on E-learning process and communication to staff weekly.
- Spot check of floats.
- Spot check key registers.
- Weekly check and sign off of Petty Cash.
- Maintain company policies and procedures.
- To positively contribute to team working in the shop.
- Maintain confidentiality at all times.
- Assist Store Manager with duties pertaining to customers when he/she is on leave, or out of the store.
- Send special orders through to supplier.
- Plan all instore events.
- Plan and co-ordinate stock takes with Stock Room Supervisor.
- Plan and co-ordinate safe audits with Safe Manager.
- Recruitment and discipline management of staff.
- Must be able to assist in any role in the shop.
- Follow up on all outstanding sales orders to push sales.
- Must have exceptional understanding of stock management to assist stock room with problems.
Retail hours apply