Shopper & Driver Supervisor (Bel Air)

3 weeks ago

Johannesburg, Gauteng, South Africa OneCart Full time
Job title : Shopper & Driver Supervisor (Bel Air)Job Location : Gauteng, JohannesburgDeadline : April 28, 2025Quick Recommended Links
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Job purpose

  • To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
  • Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

Duties and responsibilities

  • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
  • Spot check: Uniform, Orders, staff attendance, process and procedures
  • Reporting: Adherence and staff attendance
  • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
  • Support the team on special projects for continued operating efficiency and growth.
  • Provide an operational perspective on Logistics to ensure best practices and protocols.
  • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI's, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
  • Train and develop shoppers.
  • Demonstrate consistent application of internal procedures.
  • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

Staff Management

  • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
  • Conduct regular staff meetings with the team to improve motivation and communication
  • Ensure that all staff report to work on time at all times.
  • To facilitate training and coaching for staff members who generally lack service delivery.
  • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
  • Identify training needs initiate suitable training to better staff knowledge in their environment

Complaints Management

  • Assist and attend to shopper and driver queries
  • Resolves escalated customer complaints
  • Provide constant feedback to the Area Manager on unresolved customer queries
  • Investigate and respond to shopper queries.
  • Foresees potential problems before they occur and takes action to prevent them from occurring
  • Consults widely with people inside and outside own Branch to solve problems

Report

  • To provide weekly feedback on staff performance levels.
  • To provide reporting and associated performance insights on a daily, weekly and monthly basis
  • Ensures accuracy of reporting
  • Ensures real-time reporting is always available and visible
  • Reports are accurate and timeously submitted to relevant parties
  • Advise and check weekly reports for complaints, downtime reports, store productivity

Qualifications requirements

The following requirements are necessary:

  • Be eligible to work in South Africa.
  • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
  • Clean driving record.
  • Must have your own vehicle or motorbike (registration documents to be verified)
  • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
  • 2-3 years Team Leader experience
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