Area Manager, TSU Guarding, Boland

VACANCY: TSU PROTECTION SERVICES – AREA MANAGER – GUARDING DIVISION, BOLAND

Job brief

TSU Protection Service is looking for an Area Manager (AM) who would be responsible for the operational management at all Security Contracts, including but not limited to the management of Management Systems, the Guard Forces including guards with K9, vehicles, fire-arms, equipment, the safety programs, the budgeting processes and budget control of all the contracts, the support of quotations, site evaluations, preparation for site deployment, the measurements and analyses of sites for improvement as well as the performance of personnel in general.

1. JOB PURPOSE:

• 1) To continuously improve the quality of the services and performance of guards and other personnel ( i.e, reduce the number of complaints per guard)
• 2) To meet or exceed the objectives and targets specified
• 3) To improve the productivity of the guard forces and other personnel
• 4) To improve the profitability of the contracts
• 5) To continuously reduce the expenditure of the contracts on all cost items (at least less than the budget)
• 6) To continuously reduce maintenance and fuel costs on vehicles as well as fines
• 7) To continuously reduce the number of customer complaints (number of complaints as a percentage of the number of customers)
• 8) To continuously reduce the number of theft cases and property damage cases at customer sites (number of cases per site)
• 9) To reduce sick leave (total days sick leave as a percentage of total days worked)
• 10 To have no Contract Breaches
• 11) Minimum of 2 client visits per month per client
• 12) To reduce the number of incidents and accidents by inspectors and guards (percentage per guard employed) as well as the number of injuries of all personnel

2. DIMENSIONS:

• STAFF: Mobile Supervisors
• Personal Assistance

3. PRINCIPAL ACCOUNTABILITIES

• 3.1 Management to ensure above-average performance by personnel, as well as a service that at least meets customer requirements
• 3.2 Regular site visits and observations
• 3.2 Site Evaluations
• 3.4 Client visits and liaison
• 3.5 Strategic planning for all operations (contracts), including training requirements
• 3.6 To ensure the correct and qualitative completion of customer documents and other documents at all contracts through daily audits
• 3.7 Prevention/reduction of theft or damage of customer property, materials, or equipment
• 3.8 Client satisfaction / formal investigations of all complaints and written investigation reports to customers by all contracts
• 3.9 Quality Management System at all contracts
• 3.10 Vehicle management (maintenance and fuel costs and elimination of fines)
• 3.11 Ensure Approvals of exceptions/changes to posting sheets for payroll (payment) purposes
• 3.12 All Area expenses, including expenses related to vehicles, materials, and equipment utilized by the Area (expenses against each cost item in the budget)
• 3.14 Assistance with disciplinary and grievance inquiries
• 3.15 Initiation of disciplinary inquiries involving direct reports
• 3.16 Labour Relations – ensure that procedures applied are in line with labour laws and regulations

4. CONTEXT

a) OPERATING ENVIRONMENT

Interact with customers (Senior Management, Middle Management, and supervision) to communicate changes in/to operational methods /strategies. Meetings with customers, visits to customer sites. Guards operating on/at customer sites

b) FRAMEWORK AND BOUNDARIES

Operate within the framework of the BCE Act, Skills Development Act, and the Labour Relations ACT, the Firearms and Controls Act, the Access to Public and Vehicles Act, Act 53 of 1985, Legal Succession Act 9 of 1989, as well as company policies and principles under the direction of the Operations Director

5 RELATIONSHIPS (Who and Why)

• 5.1 Customer Meetings to discuss service, contract requirements, and site surveys and evaluations
• 5.2 Management Meetings and Reporting
• 5.3 People reporting to Leadership, meetings, discussions, feedback, and reviews
• 5.4 Workforce Leadership and Communication

6. JOB SPECIFICATIONS

Knowledge:

Psira Grade A, Degree or equivalent and 5-6 years of experience in security Operations management, Driver's License, Handgun Firearm Competency (Police competency and Business Purposes) as well as proficiency in English and Afrikaans and a good knowledge of current BCEA and labour legislation, and other legislation relevant to the Security Industry

Skills:

Negotiation and communication skills

Training Requirements:

• 1) Excel - Advanced
• 2) Word
• 3