Service Foreman

2 weeks ago

Polokwane, South Africa Oostelike Personeel Konsultante Full time

Job Description: Service Foreman (Multi-Franchise)Brands: Nissan, GWM/Haval, Renault, GAC Department: Service / Workshop Reports to: Service Manager Employment Type: Full-TimeRole OverviewWe are seeking a technically expert and highly organized Service Foreman to lead our multi-brand workshop. This is a critical role requiring a leader who can manage the technical complexity of four distinct manufacturers (Nissan, GWM/Haval, Renault, and GAC) simultaneously.The successful candidate will act as the technical backbone of the dealership, ensuring workshop efficiency, high-quality workmanship, and the mentorship of technicians and apprentices. You will bridge the gap between the service advisors and the workshop floor, ensuring "Right First Time" repairs.Key Responsibilities1. Workshop Management & ProductivityWorkflow Control: Efficiently allocate job cards to technicians based on their skill level and the specific brand requirements (e.g., assigning EV repairs to certified technicians).Efficiency Targets: Drive workshop productivity and efficiency to meet daily hours-sold targets.WIP Management: Monitor Work in Progress (WIP) daily to ensure vehicles are completed on time and carry-overs are minimized.2. Technical Leadership & Quality ControlComplex Diagnostics: Assist technicians with difficult diagnostic problems, particularly on electronic systems and new models across the Nissan, Renault, GWM, and GAC lineups.Quality Assurance: Perform road tests and final Quality Checks (QC) on completed vehicles to prevent "comebacks" and ensure safety standards.Warranty Compliance: Ensure all warranty parts retention, clocking procedures, and write-ups strictly adhere to the differing policies of all four OEMs.3. Team Supervision & DevelopmentMentorship: Guide apprentices and junior technicians, helping them prepare for their own trade tests.Discipline: Maintain discipline and housekeeping standards (5S) within the workshop environment.Training: Ensure the team keeps up to date with the latest technical bulletins and manufacturer training modules for all four brands.Minimum RequirementsEducation:National Senior Certificate (Grade 12).Qualified Motor Mechanic with a valid Trade Test Certificate (Red Seal).Experience:Minimum of 3 years of experience as a Foreman within a franchised dealership environment.Previous experience working with Nissan/Renault (Alliance) or GWM/Haval is highly advantageous.Licensing: Valid unendorsed Driver’s License.Required Skills & CompetenciesMulti-Brand Adaptability: Ability to switch mental gears quickly between different manufacturer systems, diagnostic tools (e.g., CONSULT, CLIP), and service schedules.Diagnostic Expertise: Strong electrical and mechanical diagnostic skills are non-negotiable.Computer Literacy: Proficient in Dealership Management Systems (e.g., Automate, Kerridge, Evolve) and MS Office.Communication: Ability to translate technical jargon into clear explanations for Service Advisors and customers.What We OfferMarket-related basic salary based on experience.Performance-based incentive structure (Hours sold/CSI/Productivity).Medical Aid and Provident Fund contributions.Opportunity to work with the latest automotive technology (EVs, Hybrids, and advanced Chinese automotive tech).

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