IT Operations

Found in: Talent ZA 2A C2 - 2 weeks ago

Cape Town, South Africa Isilumko Staffing (JHB) Full time

Our BPO client urgently requires a IT Operations member to add to their team. 

 

Basic Function:

This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams

 

Essential Functions

 

  • Client Portfolio Management – End of End owner of key accounts from IT Operations perspective
  • IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
  • Participate in ongoing Service Operations Reviews and also on new business growth calls with client / internal stakeholders.
  • Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
  • Driving Effectiveness of Compliance & Information Security as part of Operations of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
  • Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
  • Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

Education Requirements:

Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP

Work Experience Requirements

  • Minimum 8 – 12 years in managing IT Operations of large client relationship (800+Seats)
  • Willingness to work in a 24 x 7 environment.

 

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