Executive Housekeeper

Avalon Springs is renowned for its top-notch hospitality and natural hot springs, which bubble to the surface at 43 degrees. These mineral-rich waters, originating from Cogman's Kloof, flow through our nine pools and continue to lure in visitors looking to soak away stress and soothe their aches and ailments.Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.Job Overview: Executive HousekeeperThe Executive Housekeeper oversees and directs the cleaning activities of Avalon Springs resort, ensuring that guests receive the highest level of service. They are responsible for managing the housekeeping team's work schedules, handling customer service and complaints, and maintaining relationships with all employees in their department.Duties and Responsibilities:Oversee day-to-day cleaning responsibilities of housekeeping teamMaintain positive relationships with all employees within the departmentHandle all personnel issues within the departmentEnsure all bedrooms and public rooms are serviced and cleaned dailyClean function rooms as soon as they have been used to ensure a fast turnaroundEnsure VIP rooms receive designated extrasMaintain an adequate supply of clean and well-maintained linenRegularly check rooms for necessary repairs and maintenanceLiaise with the General Manager to address any decor needsPrioritise internal promotions for vacant positionsCoach and train staff to effectively perform their dutiesComplete attendance registers daily and in accordance with statutory regulationsCreate duty rosters and ensure correct manning levels are metManage relationships with hospitality suppliers for linen, cleaning materials, and guest suppliesComplete administrative tasks such as controlling budgets, supply costs, and staff schedulesOversee stock-takes, budgets, and other paperwork, including maintenance reports and safety auditsMaintain cleanliness and good repair for staff accommodationConduct regular fire and evacuation drillsEnsure effective communication by attending meetings and regularly held staff meetings with assistant housekeepersQualifications, Experience, and Competencies:Grade 125+ years of relevant housekeeping or related experience1+ years of staff supervision or management experienceExcellent customer service skillsPersonal Service: Knowledge of principles and processes for providing exceptional customer serviceAdministration and Management: Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resourcesPublic Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies for maintaining a safe environmentTime Management: Ability to effectively manage one's own time and the time of othersProblem Sensitivity: Ability to recognise and anticipate potential problems