NOC Engineer

4 weeks ago

Cape Town, South Africa The Talent Room Full time

The Network Operations Centre Engineer (NOC) maintains the network and responds as necessary across the National Network. The person will analyse problems, perform troubleshooting and incident response on the system and track problems through to resolution. 

Key Responsibility Areas:
Technical:
Managing, maintaining, and ensuring the accuracy of the client's Monitoring Systems (These report on the status and performance of the Client's IP Core and, ISP Services).
Fault handling and escalation (identifying and responding to faults on the client's IP Core and Transmission network, liaising with NOC engineers when necessary and handling escalation through to resolution).
Provisioning (IP assignment, Core and Transmission Network configuration).
Implementing and reporting of scheduled and approved changes, where necessary escalate failed changes to IP Core Engineers.
Maintaining of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
Development of knowledge and skills in networking and the relevant systems particularly those specific to the monitoring management and provisioning of the client's IP Core and Transmission network.
Ability to assess and prioritize faults and respond or escalate accordingly.
Commissioning of Transmission nodes and fibre transmission links to the approved client's standard as the network expands.

Responsible for the monitoring and first-level support of the IP Core:
Support and management of the Core IP equipment.
Capacity and route optimization management and reporting.
Assist with WISP integration onto the centralized IP Core.

Transmission network of the client:
Build, manage, and operate national transmission network based on SR-MPLS.
Optimize and manage route and traffic flows.
Manage and lead WISP integration onto the National Transmission network.
Assist, test, and implement in conjunction with our WISP best practices for client’s RFC Process.
Assist with the development and implementation of RFCs by our WISP’s.
Support our WISP with their internal MPLS deployments.

Key Outputs
To ensure the maximum possible service availability and performance of all managed and monitored systems and services.

To provide transmission and IPT services on transmission and IP Core Network.
To provide support assistance and support services for the IP Core Engineers
To develop a good all-round understanding of systems and networks.
Ability to multi-task and prioritise work appropriately
To ensure that any service effecting outages are logged and where required escalated to the NOC engineers.
To ensure that all service outages or interruptions are logged
To continually follow up on the status of any logged and escalated outages and where required escalate to Service provider NOC’s should the outage not be resolved within the allotted internal metrics escalate to IP Core Engineers. 

Requirements:

Minimum of 3 Years ISP / SP / WISP experience
High Level of Proficiency in working on Mikrotik Routers & Switches will be advantageous
Mikrotik MPLS deployment experience would be advantageous
Proficiency in oral, written and interpersonal communication skills
English and Afrikaans proficiency
Proficiency in IP address and subnet planning and implementation. Both V4 & v6.
Proficient in Routing Protocols both internal and External (OSPF/BGP/ISIS etc)
Proficient in L2 switching
Proficiency Mac OS X would be a big win
Experience with Juniper Equipment would be advantageous
Own transport essential as shift work is essential in a 24/7 365 environment
Must be able to work shifts
Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines and remain flexible
Ability to remain calm during difficult situations or in a very busy environment as well as when dealing with difficult calls/conflict situations
Professional and pleasant disposition
Strong and effective communication, problem-solving, and decision-making skills are essential
Ability to use initiative, be proactive and self-motivated
Diligence and attention to detail are key skills
Work well under pressure 

Juniper/Cisco or other networking or other field-related certifications advantages
Mikrotik Certifications advantageous
Any relevant Network related certification or qualification

  • Senior NOC Engineer

    6 days ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a highly skilled Senior NOC Engineer to join their team. The Senior NOC Engineer will be responsible for ensuring the optimal performance, availability and security of the network infrastructure. The role requires a deep understanding of networking technologies, excellent troubleshooting skills and the...

  • Senior NOC Engineer

    1 week ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a highly skilled Senior NOC Engineer to join their team. The Senior NOC Engineer will be responsible for ensuring the optimal performance, availability and security of the network infrastructure. The role requires a deep understanding of networking technologies, excellent troubleshooting skills and the...

  • Senior NOC Engineer

    1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client based in Cape Town (CBD) is currently seeking a highly skilled Senior NOC Engineer to join their team. The Senior NOC Engineer will be responsible for ensuring the optimal performance, availability and security of the network infrastructure. The role requires a deep understanding of networking technologies, excellent troubleshooting skills and the...

  • Senior NOC Engineer

    1 week ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a highly skilled Senior NOC Engineer to join their team. The Senior NOC Engineer will be responsible for ensuring the optimal performance, availability and security of the network infrastructure. The role requires a deep understanding of networking technologies, excellent troubleshooting skills and the...

  • NOC Engineer

    4 weeks ago

    Cape Town, South Africa Future Africa Consulting (Pty)Ltd Full time

    A) Acts as the person in charge of the NOC, including hotline, monitoring, second-line technical support, configuration management, and performance management.B) Analyzes the project KPI/SLA, identifying problems and formulating improvement measures to ensure that the KPI/SLA meets the contract requirements.C) Manages network faults, monitors fault handling,...

  • NOC Engineer

    4 weeks ago

    Cape Town, South Africa FACT Full time

    A) Acts as the person in charge of the NOC, including hotline, monitoring, second-line technical support, configuration management, and performance management.B) Analyzes the project KPI/SLA, identifying problems and formulating improvement measures to ensure that the KPI/SLA meets the contract requirements.C) Manages network faults, monitors fault handling,...

  • Lead Engineer

    6 days ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Lead Engineer to join their innovative team. The Lead Engineer will be responsible for leading technical initiatives, driving engineering excellence and mentoring team members to deliver high-quality solutions. The role requires a strong technical background, exceptional leadership skills and a...

  • Lead Engineer

    1 week ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Lead Engineer to join their innovative team. The Lead Engineer will be responsible for leading technical initiatives, driving engineering excellence and mentoring team members to deliver high-quality solutions. The role requires a strong technical background, exceptional leadership skills and a...

  • Lead Engineer

    1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client based in Cape Town (CBD) is currently seeking a Lead Engineer to join their innovative team. The Lead Engineer will be responsible for leading technical initiatives, driving engineering excellence and mentoring team members to deliver high-quality solutions. The role requires a strong technical background, exceptional leadership skills and a...

  • Lead Engineer

    1 week ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Lead Engineer to join their innovative team. The Lead Engineer will be responsible for leading technical initiatives, driving engineering excellence and mentoring team members to deliver high-quality solutions. The role requires a strong technical background, exceptional leadership skills and a...

  • Junior Support Engineer

    6 days ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...

  • Junior Support Engineer

    1 week ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...

  • Junior Support Engineer

    1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...

  • Junior Support Engineer

    1 week ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn...

  • Senior Support Engineer

    1 week ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and emailInvestigate and resolve complex technical issuesLog faults with...

  • Senior Support Engineer

    6 days ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and emailInvestigate and resolve complex technical issuesLog faults with...

  • Senior Support Engineer

    1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via phone and emailInvestigate and resolve complex technical issuesLog faults with service...

  • Senior Support Engineer

    1 week ago

    Cape Town, South Africa Pronel Personnel Full time

    Our client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure.   Responsibilities:  Provide expert-level technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex technical issues Log faults...

  • Contracts Manager

    4 weeks ago

    Cape Town, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Cape Town- Salary- R1.2mil - R900k- Job Type- Permanent- Education- Engineering or Law Degree- Experience- 7 - 15 years- Reference- TL090421CM- - engineering.jobs(at)staffingprojects.co.za- Fax- 0867182241A leading International IPP is looking for a Contracts Manager with REIPPPP experience to join their team in the...

  • Customer Service Advisor

    4 weeks ago

    Cape Town, South Africa Teleperformance Full time

    Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day...