IT Manager

4 hours ago

Tzaneen, South Africa Full Circle Selection Full time
Purpose of the Position:
  • Manage Information Technology and computer systems
  • Main Responsibilities include:
  • Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) as well as the Telecommunication system of the Company.
  • Develop and implement policies and procedures for electronic data processing and computer systems operations and development
  • Meet with managers to discuss system requirements, specifications, costs and timelines
  • Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
  • Manage the computer systems budgets and expenditures
  • Ensure Technology is accessible and equipped with up to date
  • hardware and software
Main Responsibilities include:
  • Troubleshoot hardware, software and network communication systems
  • Be up to date with all Company hardware and software updates and functionality
  • Be up to date with Company network and communication system
  • Provide orientation to new users of existing and new technology
  • Train staff on functionality of existing and new technology
  • Provide individual training and support on request
  • Provide recommendations on improvements to information and communication technologies
  • Maintain current and accurate inventory of technology hardware, software and resources
  • Monitor and maintain Technology to ensure maximum accessibility and redundancy
  • Main Responsibilities include
  • Asses and manage all technical issues
  • Management of the Firewall
  • Maintain log and/or list of required repairs and maintenance
  • Make recommendations on sourcing and purchasing of new technology resources
  • Manage Network access to all staff
  • Manage Work Stations
  • Manage hardware installations and updates
  • Manage essential Company Software
  • Manage and supply Network access and User Accounts
  • Manage security of all technology
  • Manage and maintain a complex password system
  • Management of IP addressing
  • Ensure that all the critical Systems, Processes and Data are backed up
  • Ensure that backup solutions are configured and are up to date
  • Ensure that the backup solutions are managed and maintained to not lose any data in any event
  • Ensure that Disaster Management plans and procedures are in place
  • Test the Backup integrity and disaster management plan on a quarterly basis to ensure that the data integrity is up to expectations.
  • Make recommendations on sourcing and purchasing of new backup technology resources
  • Manage Data access to all staff
  • Manage and support the CRM and ERP Systems specifically SAGE 300 (Accpac) and SAGE CRM
  • Manage the Communication between Developers, Project Managers and the Company End Users
  • Provide First Line support and Training to end users
  • Escalate and follow up on queries that need to be addressed by the Developers
  • Ensure that the Live, Development and Test environments are functional and accessible to all required parties and users.
  • Ensure that regular backups are done at random stages during the project, especially before major updates, changes and implementations.
  • Perform any other required duties from time to time
Knowledge: The Manager must have proficient knowledge in the following areas:
  • National Diploma in Information Technology or at least A+, N+ and Microsoft Certification.
  • 5-10 years IT Management Experience
  • Must have at least 8 years working experience in the following;
  • Computer hardware and software systems and programs
  • Computer networks, network administration and network installation
  • Computer troubleshooting
  • Computer viruses and security
  • E-mail and internet programs
  • Microsoft Windows and Server Operating Systems
  • Managing a Domain through Active Directory and Terminal Services.
  • Database Structure and accessing and extracting Data
  • Sage 300(Accpac) and Sage CRM front and back-end
  • IIS and Webservices
  • SSRS Report Writing
  • WMS Integration
  • API Integration
  • Java or Angular JS Logs and basic debugging skills
Skills: The Manager must demonstrate the following skills:
  • Management and supervisory skills
  • Ability to install and administer computer hardware, software and networks
  • Team building skills
  • Analytical and problem-solving skills
  • Decision making skills
  • Effective verbal, presentation and listening communications skills
  • Effective written communications skills
  • Stress management skills
  • Time management skills
Personal Attributes: The Manager must demonstrate the following personal attributes:
  • Be honest and trustworthy
  • Be respectful
  • Possess cultural awareness and sensitivity
  • Be flexible