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Front of House Manager

4 weeks ago

Cape Town, South Africa Wild Dreams Hospitality Full time
KEY FOCUS AREAS

Lodge or Hotel Management
  • To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa.
  • Meet with the General Manager and Hotel Manager as required and update on property operations.
  • To maintain and ensure the good will of the brand at property level.
  • To be a key ambassador of the property and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
  • To ensure the developed set of the brand and property standards are upheld and maintained.
  • To ensure the departmental management personnel of the property is up to standard, ensuring a streamlined and effective structure in line with hospitality trends.
  • To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
  • To assist in achieving the best procurement agreements for the property and the brand
  • To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
  • To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
Development and Staff Management
  • To implement training and facilitate the use of the brands appointed internal and external trainers.
  • To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
  • To drive and monitor the effective implementation and execution of Performance Management and Succession Planning processes.
  • To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.
Community
  • Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.
REQUIREMENTS - QUALIFICATIONS AND SKILLS
  • Sound experience in senior Hospitality Front of House Management positions minimum 3 years.
  • A Qualification in Hospitality Management.
  • Sound knowledge of MS Office Suite.
  • Sound experience and proven track record of having made targets.
  • Sound product and market knowledge, including international trends.
  • Sound knowledge of product and supply.
  • Valid Code 08 drivers license and own reliable transport essential.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE COLLECTION
  • Excellent attention to detail.
  • Guest focus philosophy, living the brand and driving the brands experience.
  • Excellent communication skills (written and verbal), practicing honest communication.
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent time management and self-discipline, interpersonal & solution seeking skills.
  • Proactive, use initiative and creative flair when required.
  • Committed and loyal, adaptable, and flexible.
  • Must work accurately under pressure.
  • People skills tolerance, patience, and care, ability to receive constructive feedback openly.