Front of House Manager

3 weeks ago

Cape Town, South Africa Wild Dreams Hospitality Full time
KEY FOCUS AREAS

Lodge or Hotel Management
  • To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa.
  • Meet with the General Manager and Hotel Manager as required and update on property operations.
  • To maintain and ensure the good will of the brand at property level.
  • To be a key ambassador of the property and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
  • To ensure the developed set of the brand and property standards are upheld and maintained.
  • To ensure the departmental management personnel of the property is up to standard, ensuring a streamlined and effective structure in line with hospitality trends.
  • To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
  • To assist in achieving the best procurement agreements for the property and the brand
  • To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
  • To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
Development and Staff Management
  • To implement training and facilitate the use of the brands appointed internal and external trainers.
  • To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
  • To drive and monitor the effective implementation and execution of Performance Management and Succession Planning processes.
  • To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.
Community
  • Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.
REQUIREMENTS - QUALIFICATIONS AND SKILLS
  • Sound experience in senior Hospitality Front of House Management positions minimum 3 years.
  • A Qualification in Hospitality Management.
  • Sound knowledge of MS Office Suite.
  • Sound experience and proven track record of having made targets.
  • Sound product and market knowledge, including international trends.
  • Sound knowledge of product and supply.
  • Valid Code 08 drivers license and own reliable transport essential.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE COLLECTION
  • Excellent attention to detail.
  • Guest focus philosophy, living the brand and driving the brands experience.
  • Excellent communication skills (written and verbal), practicing honest communication.
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent time management and self-discipline, interpersonal & solution seeking skills.
  • Proactive, use initiative and creative flair when required.
  • Committed and loyal, adaptable, and flexible.
  • Must work accurately under pressure.
  • People skills tolerance, patience, and care, ability to receive constructive feedback openly.

  • Front of House Managers

    8 hours ago

    Cape Town, South Africa The Copper Collection Full time

    Front of House Managers We're seeking talented Front of House Managers to join our team! As a Front of House Manager, you will oversee the smooth operation of our restaurant, ensuring exceptional customer service and a great dining experience. Senior Front of House Manager - Lead and manage front-of-house staff - Develop and implement customer service...

  • Front of House Manager

    2 days ago

    Cape Town, South Africa Quay 4 Full time

    High volume V&A Waterfront seafood restaurant requires a front of house manager. The role is to oversee and manage the front of house teams and operations. We are looking for a hands-on individual with excellent communication and organisational skills, a leader, stable and able to perform under pressurewith a proven track record in a similar environment and...

  • Front of House Manager

    2 weeks ago

    Cape Town, South Africa Quay 4 Full time

    High volume V&A Waterfront seafood restaurant requires a front of house manager with a proven track record in a similar environment and at least 5 years experience. **Job Types**: Full-time, Permanent

  • Front of House Manager

    4 days ago

    Cape Town, South Africa Hoghouse Brewing Company Full time

    **HOGHOUSE BREWING COMPANY** - Hoghouse Bakery & Café / Hoghouse BBQ_ - We are a craft brewery, craft bakery & café [with a small deli section] and a BBQ smokehouse._ - We prioritise making delicious fresh food with care and excellent ingredients, served in our warm and friendly neighbourhood venues. _Our restaurants are situated in the semi industrial...

  • Front of House Manager

    1 day ago

    Cape Town, South Africa Hospitality Jobs Africa Full time

    As the Front of House Manager, you will be responsible for overseeing the day-to-day operations of the front of house, ensuring that our clients guests have a memorable dining experience. Your duties will include: Managing and supervising front of house staff, including waitstaff, hosts, and bartenders. Training new employees and ensuring that all staff...

  • Front of House Service Director

    7 days ago

    Cape Town, Western Cape, South Africa M3 Human Capital Management Full time

    About the RoleThis exciting opportunity has arisen for a seasoned Front of House Team Leader to join The Perdeberg Group. As a leader in the hospitality industry, we are seeking an individual who can drive our business forward, deliver exceptional customer service, and maintain a positive and efficient work environment.ResponsibilitiesYour responsibilities...

  • Front of House Team Leader

    1 week ago

    Cape Town, Western Cape, South Africa M3 Human Capital Management Full time

    The Perdeberg Group, situated in the Paarl Wine region and renowned for its innovation, dedication to excellence & multi-award winning wine portfolio, has the above position available for a talented and experienced Front of House Team Leader to join their team & help deliver outstanding service. The successful candidate will be responsible for overseeing the...

  • Front of House Receptionist

    4 weeks ago

    Cape Town, South Africa Sagen Advisory Full time

    **Company Description**: We, Sagen Advisory, a specialized recruitment company is seeking a YOUNG, enthusiastic, bubbly personality type of person who loves people and loves cheering up people's energy. We are looking for someone who is naturally able to leave good lasting impressions on any new clients walking through the door. Also, someone who is eager to...

  • Hotel Front of House Manager

    3 weeks ago

    Cape Town, South Africa Khula Placements Full time

    FRONT OF HOUSE MANAGER OPPORTUNITY - StellenboschR40 000 R50 000ctcA prestigious luxury establishment is looking for an experienced Front of House Hotel Manager to oversee and elevate the guest experience from arrival to departure. If you have a passion for hospitality, exceptional leadership skills, and thrive in a high-end environment, this could be the...

  • Front of House Supervisor

    4 days ago

    Cape Town, South Africa Scholtz Partners International (Pty) Ltd Full time

    Hairdresser / Barber is looking for a Front of House Manager - Ensure professional service - Ensure barbers make targets and management of barbers - Grow business turnover and local marketing - Stocktake, cash ups and daily purchases - Ensure general running of the salon - Shifts and attendance - Workaccording to the Franchise protocols and standards as per...

  • Front of House Reservationist

    3 days ago

    Cape Town, South Africa Staffing 101 Full time

    Experience > 3-4 years minimum at Hotel or Guest House Front Desk / reservations. Good communicator and excellent presentation. Age - 26 - 45 years old / Eng / Afr speaking. **Overall Aim / Responsibility** **Salary**: R7,500.00 - R9,000.00 per month Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate before...

  • Front of House Operations Lead

    7 days ago

    Cape Town, Western Cape, South Africa Virgin Active South Africa Pty Ltd Full time

    The Club Experience Manager is a critical role within Virgin Active South Africa Pty Ltd, requiring a high level of expertise and experience. The successful candidate will be responsible for developing and implementing a comprehensive member services program, managing front-of-house operations, and overseeing club events and...

  • Front Of House Manager

    3 weeks ago

    Cape Town, South Africa MORE Family Collection Full time

    KEY FOCUS AREAS Lodge or Hotel Management To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa. Meet with the General Manager and Hotel Manager as required and update on property operations. To maintain and ensure the good will of the MORE brand at property level. To be...

  • Front of House Administrator

    4 days ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Are you an energetic and highly organized individual? Do you thrive in fast-paced environments and have a passion for delivering outstanding customer service? We have an exciting opportunity for a Front of House Coordinator to join an innovative and forward-thinking FMCG companyRole OverviewAs the Front of House Coordinator, you will be the face and voice of...

  • Front of House Administrator

    2 days ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Are you an energetic and highly organized individual? Do you thrive in fast-paced environments and have a passion for delivering outstanding customer service? We have an exciting opportunity for a Front of House Coordinator to join an innovative and forward-thinking FMCG companyRole OverviewAs the Front of House Coordinator, you will be the face and voice of...

  • Front of House Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CME Recruitment Full time

    A luxary wine estate in Stellenbosch with a hotel/spa and luxury shops is looking for a qualified Front of House Manager to join their team. Candidates must live in close location to Stellenbosh Cape Town Have a valid SA ID Book Able to communicate clearly in English and Afrikaans Able to carry out and complete all duties; responsible of a guest relations...

  • Front of House Coordinator

    4 days ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    O'Brien Recruitment is seeking a highly organized and energetic Front of House Administrator to join our team.This role demands a blend of reception, office management, and administrative support. The successful candidate will be responsible for maintaining an energetic and welcoming reception area while ensuring that all office operations run smoothly...

  • Front of House Operations Specialist

    6 days ago

    Cape Town, Western Cape, South Africa CME Recruitment Full time

    Job Summary:We are seeking an experienced Front of House Manager to join our client's team in Stellenbosch. As the primary point of contact for guests, you will be responsible for ensuring exceptional service and resolving any issues that may arise.Duties and Responsibilities:Manage guest relations and resolve complaints efficientlyCoordinate staff rosters...

  • Assistant Front Office Manager

    4 weeks ago

    Cape Town, South Africa Belmond Management Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...

  • Assistant Front Office Manager

    4 weeks ago

    Cape Town, South Africa Belmond Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...