Customer Relations Officer
4 days ago
Our well known automotive dealer client based in Pretoria currently holds a vacancy for an experienced CRO. Must have Service Advisor/ Panel Shop experiencePurpose of the role:The Customer Relations Officer is the face of the Brand and Company’s Approved Centre.To facilitate effective communication and feedback to insurance companies, customers, internalcompanies and dealerships. Building rapport across the organisation and with insurance companies,customers and suppliers to ensure sound work relationships to meet clients’ needs.The Customer Relations Officer plays an integral role in bridging the expectations of the customer betweensuppliers and the production environment by managing customer expectations accordingly.Key deliverables and outputs:o Manage customer bookings within production capacity planning parameterso All customer details and information updated and maintained as per CPA and POPIA requirementso Timeous planning of parts ordering and receipt of parts to coincide with production planning andvehicle bookings to meet agreed job completion deadlineso Arrange tow-ins as per insurance requests by utilising Company’s approved tow suppliers cost effectivelyo Opening of job cards for all jobs prior to repairs commencing on the vehicleso Manage customer complaints on the various insurance company portals (CSI Reports) forresolutiono Customer satisfaction follow up calls made within the agree time parameterso Courtesy vehicles managed, and requests appropriately processed and controlledo Booking of technical training for all productive staff be it within the Companyo Ad-hoc tasks as required from time to time.Level of Decision-MakingAcademic qualifications:o Code 08 drivers’ licenseo MatricWork experience:o Experience in the Motor Industryo Experience in conflict and customermanagemento Panel shop experience will be beneficialKnowledge and Skills:o Computer literateo Ability to build relationships bothinternally and with external customerso Conflict managemento Proficiency in both spoken and writtenEnglisho Excellent excel, word and outlooko TMS and Autoline experienceBehavioural Attributes:o Good communication skillso Friendly, outgoing personalityo Ability to take initiativeo Ability to work under pressureo Service Orientationo Customer Orientationo Professional appearanceo Willingness to work flexi hours andovertimeo Good team playerLevel of Decision-MakingDecision making takes operational trends andbusiness plans into account and generates multiplepossibilities that involve trade-offs and juggling ofmultiple variables.Level of Problem SolvingProblem solving requires specialist and/or highlytechnical ideas/concepts.
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Customer Relations Officer
1 week ago
Pretoria, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...
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Customer Relations Officer
4 days ago
Pretoria, South Africa Bonafide Human Capital (Pty) Ltd Full timeOur well known automotive dealer client based in Pretoria currently holds a vacancy for an experienced CRO. Must have Service Advisor/ Panel Shop experience Purpose of the role: The Customer Relations Officer is the face of the Brand and Company’s Approved Centre. To facilitate effective communication and feedback to insurance companies, customers,...
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Senior Customer Relations Officer
1 day ago
Pretoria, South Africa Capsicum Culinary Studio Full timeDivision Tertiary Business Unit Capsicum Culinary Studio Minimum experience Mid-Senior Company primary industry Hospitality Job functional area Education **LOCATION**: Pretoria **PRIMARY PURPOSE OF THIS JOB**: The Senior Customer Relations Officer is responsible implementing and administering the activities of the Career Centre and executing the...
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Senior Customer Relations Officer
1 day ago
Pretoria, South Africa ADvTECH Full time**LOCATION**: Pretoria **PRIMARY PURPOSE OF THIS JOB**: The Senior Customer Relations Officer is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating feedback mechanisms and...
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Customer Relations Associate
1 day ago
Pretoria, South Africa Pro Personnel Full timeAre you an administrative whiz with a vibrant personality and a knack for building lasting relationships? Our Client is seeking a Customer Relations Associate to join their dynamic team and support the Part Sales Representative in delivering exceptional service to valued customers. **Qualifications**: Strong administrative skills with meticulous attention...
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Customer Relations Manager
1 week ago
Pretoria, South Africa WeBuyCars Full timeWe are looking for a Customer Relations Manager to join our team. Key Responsibilities: - People Management: Leading and developing a team of customer care agents - Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality. - Carry out supervisory responsibilities in line with the company...
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Guest Relations Officer
1 day ago
Pretoria, South Africa Prospect Staffing SA Full timeRequirements**:ESP system a MUST!!** Minimum 3 - 4 years’ front desk operations and guest service experience in related discipline with more related experience. Mature, customer-oriented, self-motivated and independent. Excellent communication and presentation skills Good command of Spoken English + Afrikaans **Responsibilities**: Greeting guests and...
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Indusrrial Relations Officer
8 hours ago
Pretoria, South Africa PRR Recruitment Services Full time**Industrial Relational Officer - Working shifts (Pretoria based) R15k p.m (Slightly neg)** This Medical company is seeking a Industrial Relation Officer with a min of Diploma in Human Resources Management / Industrial Relations/ Labour Law**, **1 - 5 year’s experience required. **This person will be involved in**: - Labour Consulting - Implementing of...
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Manager: Customer Relations
1 day ago
Pretoria, South Africa Khomeliwa Consulting Full time**MANAGER: CUSTOMER RELATIONS - ICT SERVICES MANAGEMENT, Pretoria, R744k - R876k p/a + Benefits** **(Non-EE Vacancy)** Our client is a Governmental organisation and they seek the services of the Assistant Manager: Asset Management. JOB ROLE JOB RREQUIREMENTS 2 years management experience 5 years’ overall experience in IT of which 3 years is in IT...
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Industrial Relations Officer
1 day ago
Pretoria, South Africa hearX Full time**Work Location**: 180 Garsfontein Road, Ashlea Gardens, Pretoria. **Working hours**: - Working hours Eastern Standard Time: 9am - 5pm _(15:00 - 00:00)_ - These working hours will change with daylight savings (in our summer months) **Job Purpose**: To assist with the management of employee relations, dispute resolution, discipline management and...
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Pretoria, South Africa Recruitforce Group Full timeOur client is an established, elite private hospital based in Pretoria specialising in Urological conditions as well as Gynaecology/ Urogynaecology, Nephrology and Pelvic Wellness. This specialised hospital are leaders in their field and the first to perform robotic surgery, implement a robotic pharmacy picking system and has one of only a handful of 3D...
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Alumni and Volunteer Relations Officer
8 hours ago
Pretoria, South Africa Ikamva Lisezandleni Zethu Full time**Alumni and Volunteer Relations Officer** **2-year fixed Term contract.** IkamvaYouth is a township-based volunteer program that gets learners out of poverty through education. The Organisation exists to reduce inequality in South Africa, and its track record of matric results, access to post-school opportunities, and alumni success is proof that positive...
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Pretoria, South Africa Rentokil Initial Full time**Rentokil Initial**: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the...
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Pretoria, South Africa Rentokil Initial Full timeRentokil Initial: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields...
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Sales Consultant
4 days ago
Pretoria, South Africa CSX Customer Services (Pty) Ltd. Full time**Sales Consultant** New positions opening: Bloemfontein based - FS and NC Pretoria based - including Brits, Rustenburg and Mafikeng JHB based - including Potch Klerksdorp East Londen based - cover the whole EC **Position Summary** The Sales Consultant is responsible for achieving sales in an assigned territory. You will be responsible for proactively...
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Pretoria, South Africa HR Genie Full time**Main purpose**:To implement the Employee Relations strategies which are aligned with the organisational needs and to provide expert Employee Relations consultative services across all levels of the SIU. **Matric (NQF4). **B Degree or National Diploma in Employee Relations/Labour Law (NQF Level 6/7) **Key performance areas (include but not limited...
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Customer Experience Administrator
8 hours ago
Pretoria, South Africa Capsicum Culinary Studio Full time**Capsicum Culinary Studio Pretoria Campus has an exciting opportunity available for an intern looking to broaden their skills and experience and gain valuable exposure in the Hospitality Industry.** **Duties and Responsibilities**: 1. Manage the front of house duties at the welcoming area of the campus and answer telephonic calls in a professional manner...
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Lecturer: Public Relations
7 days ago
Pretoria, South Africa Educor Full time**Lecturer: Public Relations (JB2152)**: Pretoria, Gauteng - Education **Lecturer**: **Public Relations (JB2152)** **Pretoria, Gauteng** **Market Related** *** **PRIMARY PURPOSE OF THE JOB**: To undertake lecturing duties and the associated functions of preparation, assessment, moderation, and curriculum development. **REQUIREMENTS OF THE...
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Pretoria West, South Africa WHM Recruitment Advisors Full timeWHM Labour Law Advisors is in need of a Junior Labour Relations Affirmative Action Officer in Pretoria West. Salary is R 8 500 (entry level) **PLEASE NOTE**: **Application Process**: **Qualifications and Experience**: - Must have one year experience in Labour Law Relations - Have a vehicle & valid drivers license - Must have a Labour Relations & Labour Law...
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Customer Relationship Manager
1 week ago
Pretoria, South Africa Hi-Tech Recruitment Full time**Gauteng**, Pretoria** **R 20000 - R 25000 Monthly Cost To Company (Petrol, phone and more !!!, Market related, Negotiable)** *** **Responsibilities**: *** - **Market digital products and establish a strong brand and product presence in your allocated area** ***: - **Create and manage a sales pipeline in combination with calling programme** ***: -...