Junior Telecom Support Technician
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About the Role
Our client is looking for an enthusiastic and motivated Junior Telecom Support Technician to join their technical support team in Soweto, Gauteng. This internship offers a fantastic opportunity for individuals looking to start their career in the telecommunications industry. You will provide first-line technical support to customers and internal users, assisting with troubleshooting basic network and equipment issues. The role involves learning about various telecommunications systems and gaining hands‑on experience in a supportive environment. The ideal candidate will have a keen interest in technology, a willingness to learn, and strong customer service skills. This is an excellent entry‑level position to build a foundation in telecommunications support and contribute to ensuring reliable service delivery in the Soweto community. We are committed to nurturing talent and providing comprehensive training for our interns.
Key Responsibilities
- Provide technical support to customers and internal users via phone, email, or in‑person.
- Diagnose and resolve basic hardware and software issues related to telecommunications equipment.
- Assist in the installation, configuration, and testing of customer premise equipment (CPE).
- Escalate complex issues to senior technicians or relevant departments.
- Document support requests, troubleshooting steps, and resolutions in the ticketing system.
- Maintain an inventory of equipment and supplies.
- Follow established procedures and guidelines for technical support and customer service.
- Participate in training sessions to enhance technical knowledge and skills.
- Contribute to a positive customer experience through helpful and efficient service.
Requirements
- Currently pursuing or recently completed a National Certificate or Diploma in Electrical Engineering, Telecommunications, IT, or a related field.
- Basic understanding of computer hardware, networking concepts (TCP/IP, Wi‑Fi), and operating systems.
- Interest in telecommunications technologies (e.g., broadband, mobile networks).
- Excellent communication and interpersonal skills.
- Customer‑focused with a positive attitude and strong work ethic.
- Ability to follow instructions and work as part of a team.
- Willingness to learn and adapt to new technologies and procedures.
- Basic troubleshooting skills.
- Availability for the duration of the internship program.
Benefits
- This internship program offers a monthly stipend, valuable hands‑on experience, and exposure to the telecommunications industry.
- Interns will receive comprehensive training and mentorship from experienced professionals.
- Upon successful completion of the internship, there may be opportunities for full‑time employment based on performance and business needs.
- This role is based in Soweto, Gauteng, providing a chance to learn and grow within a dynamic organization.
- Join us and embark on an exciting career journey in telecommunications.
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