Integration Specialist

3 weeks ago


Sandton, South Africa HR Genie Full time

Our Client a Global Tech firm is seeking n Integration Specialist to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.

Key Roles and Responsibilities:

  • Operates and maintains the overall IT infrastructure of the business unit to ensure stability, integrity, and operation efficiency
  • Monitors, maintains, supports and optimises all aspects of the network and systems


Knowledge, Skills and Attributes:

  • Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations standard compliance
  • Ability to develop and maintain the operation framework, including process, procedures, and compliance
  • Strong customer service focus
  • Strong communication skills and ability to prepare structured, and relevant communications to operations leaders
  • Ability to work in a fast paced and deadline driven environment
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Ability to quickly become proficient in delivery processes and related systems
  • Demonstrated strong ability to analyse, design and improve operations processes
  • Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
  • Resolves and assesses a wide range of issues in creative ways and suggests variations in approach


Academic Qualifications and Certifications:

  • Bachelors degree or equivalent in a relevant field desirable
  • ITIL intermediate (operational support and analysis)


Required Experience:

  • Seasoned level of experience in a similar role
  • Seasoned level of experience managing support in an organisation supporting enterprise IT customers
  • Seasoned level of client services / support management experience
  • Seasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goals
  • Seasoned level of experience working in a team-oriented, collaborative environment
  • Seasoned level of experience of in-house / outsourced IT service delivery / management
  • Seasoned level of experience with in-house or outsourced service delivery and/or management
  • Seasoned level of experience of managing customer relationships and conducting service review meetings
  • Seasoned level of experience managing and developing service level agreements


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