IT Product Co-Ordinator

4 weeks ago


Gqeberha, South Africa Top Vitae Full time

The purpose of this position is to assist the Customer Success Manager and broader team, in a variety of IT products, development and operational areas.

Functions:

  • Product Training, Onboarding & Retention and Digital Adoption Platform Content Creation
  • Conduct training sessions to groups and individuals across multiple IT products and platforms
  • Create Training Material, Outlines, Process Flows and Documentation
  • Assist with workflows, walkthroughs, Smart Tips, video creation, Data analytics, Reporting and end user assistance through a Digital Adoption Platform
  • Communicate with end users post-training to effectiveness of training and improvements needed
  • Work with technical team to broadcast training materials to end users
  • Assess knowledge of trainees’ post training
  • Provide status, progress and results reporting
  • Use strong communication skills including excellent active listening skills
  • Onboard new clients and users
  • Support the company commercial team in surveying user experiences and relaying to the IT product leadership team
  • IT Product Organisation/Coordination
  • Keep accurate record and reporting of IT product usage, demo’s, onboarding, release notes, training sessions, development requests and interactions with stakeholders using Company tools and systems
  • Assist in data quality initiatives within the Company
  • Partner with the IT product development teams to drive system development, adoption and meeting business requirements

 

Requirements:

  • Experience in administration
  • Experience in project management principles
  • Intermediate report writing skills
  • Advanced level of knowledge in Microsoft Word, PowerPoint and Excel
  • Experience in the freight forwarding industry (Advantageous)
  • Basic graphic design skills (Advantageous)
  • Experience in working with Digital Adoption Platforms (Advantageous).
  • Relevant Diploma in IT, Business Management and Administration, Project Management or Software Development
  • Computer skills including Microsoft Office suite, Excel and general knowledge of software development
  • Good analytical skills
  • Good written and verbal skills
  • Detail oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

 

Please consider your application unsuccessful if you have not received a response within two weeks of applying.


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