IT Support Engineer
3 weeks ago
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- Job by industries
Job responsibilities will include, among other things:
- Data Administration
- General Hardware environment health reporting
- Atera reports
- Zapier creator and administrator
- Office 365 administrator
- Level 10 contributor
- Google Workspace Administrator
- ZOHO and CRM profile management
- Setting up of IT equipment
- Receive new IT equipment
- Format new IT equipment based on OCFO protocols
- Setup of new equipment based on OCFO protocols
- On-board new team members onto the new equipment
- Off-boarding of exiting team members
- Updating OCFO Protocols where and when needed
- Purchasing of IT equipment
- Tracking IT equipment and IT equipment spare allocation
- Monitor amount of OCFO spares and ensure that we have the minimum stock quantity at all times
- Submit purchase requests when stock levels dip below acceptable levels
- Receive and quality control spare equipment
- Providing IT Support
- Assist with team members day to-day IT requirements
- Have an accurate knowledge of all IT software being utilized within the OCFO environment, where the IT department is required to provide support on
- Staying up to date with relevant updates on software being supported by OCFO IT and reporting relevant software changes either to the director or affected users
- Software support includes the following platforms: 3CX, ZOHO, Google Workspace, Office 365, Easy File.
- Hardware support includes but is not limited to: End user environment, 3CX Softphones, Laptops for all end users, Profile management on Panelist/ contractors BYOD, End point management for users.
- Unifi Network support
- Training
- Assisting the training team with new team member training
- Security
- Review and action IT security vulnerabilities
- Ensure that all equipment meets the set security standards at OCFO
- Enforces 2FA across all platforms used witing OCFO and ensures users adopt best practice.
Requirements
- The ideal candidate for this position will have a minimum of 1-2 years' experience with CompTIA A+ and N+ preferred or related IT qualification
Characteristics of the ideal candidate
- Critical thinking
- Problem solving
- Innovative
- Ability to understand pain points and provide solutions
- Ability to work in a team environment
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