IT Support Engineer

4 days ago


Cape Town, Western Cape, South Africa Outsourced CFO Full time
Job title : IT Support EngineerJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended Links
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Job responsibilities will include, among other things:

  • Data Administration
  • General Hardware environment health reporting
  • Atera reports
  • Zapier creator and administrator
  • Office 365 administrator
  • Level 10 contributor
  • Google Workspace Administrator
  • ZOHO and CRM profile management
  • Setting up of IT equipment
  • Receive new IT equipment
  • Format new IT equipment based on OCFO protocols
  • Setup of new equipment based on OCFO protocols
  • On-board new team members onto the new equipment
  • Off-boarding of exiting team members
  • Updating OCFO Protocols where and when needed
  • Purchasing of IT equipment
  • Tracking IT equipment and IT equipment spare allocation
  • Monitor amount of OCFO spares and ensure that we have the minimum stock quantity at all times
  • Submit purchase requests when stock levels dip below acceptable levels
  • Receive and quality control spare equipment
  • Providing IT Support
  • Assist with team members day to-day IT requirements
  • Have an accurate knowledge of all IT software being utilized within the OCFO environment, where the IT department is required to provide support on
  • Staying up to date with relevant updates on software being supported by OCFO IT and reporting relevant software changes either to the director or affected users
  • Software support includes the following platforms: 3CX, ZOHO, Google Workspace, Office 365, Easy File.
  • Hardware support includes but is not limited to: End user environment, 3CX Softphones, Laptops for all end users, Profile management on Panelist/ contractors BYOD, End point management for users.
  • Unifi Network support
  • Training
  • Assisting the training team with new team member training
  • Security
  • Review and action IT security vulnerabilities
  • Ensure that all equipment meets the set security standards at OCFO
  • Enforces 2FA across all platforms used witing OCFO and ensures users adopt best practice.

Requirements

  • The ideal candidate for this position will have a minimum of  1-2 years' experience with CompTIA A+ and N+ preferred or related IT qualification

Characteristics of the ideal candidate

  • Critical thinking
  • Problem solving
  • Innovative
  • Ability to understand pain points and provide solutions
  • Ability to work in a team environment
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