Practice Receptionist

2 days ago

Johannesburg, South Africa Michelle Taylor Recruitment Full time

Medical Receptionist position working for a team of practitioners.

Full-time position with a 1 year contract to be renewed annually with potential of increase.

Working hours are Monday to Friday 8am to 5pm and Saturdays from 9am to 1pm.

Responsibilities and duties are as follows:

- Call or send messages to confirm patients booked the day before the scheduled appointment.

- Book in patients.

- Confirm patients have filled in the intake forms and privacy policy and consent.

- Capture patient details, email and phone number on diary system.

- Let the Practitioner know when the patient has arrived for their appointment on the system.

- Take payment from patients (card and cash payments).

- Log a note on the system for the Practitioners who need to call a patient or have an urgent

message.

- Log a note of communication to patients on the system (confirmation of appointments,

outstanding funds, cancellation reason when patients cancel their appointments etc.)

- Manage the emails.

- Answer the work phone.

- Greet patients.

- Load patients onto panacea (invoicing system) to submit for medical aid or cash/card

payments.

- Take and capture payments on the system.

- Follow up with unpaid accounts.

- Email statements to patients and update with notes on Google sheets.

- Update unpaid accounts using remittance advice from medical aids or once proof of

payment has been received from a patient.

- Create daily reports and check correct payments throughout the day.

- Help with letter and report writing where needed.

- Daily filing.

- Call specialists to make urgent bookings for patients.

- Email letters to patients when needed.

- Scan documents and email it to patients who email us requesting sick note or report

or note for work etc.

- Call radiology departments to find out cash prices for scans if needed.

- Call radiology departments to request scan reports for when it is not received, or we

need to get a scan for a patient.

- Send a report back to people who have referred patients when needed.

- Order stock.

- Email patients exercise programs drawn up by the Practitioner when needed.

- Update and scan and email forms to medical aids requesting updated information.

- Print invoicing system and card machine daily summary

SKILLS AND EXPERIENCE

Ideally have worked as a medical receptionist before

Used some kind of medical diary or invoicing systems before although it may not be

Cliniko, Panacea or EZMed

Experience in the reception industry and dealing with people and bookings

PRACTICE ENVIRONMENT

We like to refer to ourselves as a family as the practice emits a very homey

environment where patients and employees feel safe and comfortable as a lot of

people are nervous or in pain when they arrive.

Everyone working within the practice is required to always do their best to be

friendly, caring and chatty with patients as this is what creates a comfortable space

Respect for each other is of the utmost importance

Teamwork makes the dream work

SALARY

Depending on experience, the salary for the position is a gross amount of R14500

per month which equates to a net amount of R13 181.25 after tax There are options for incentives and annual increases based on performance

There are no other benefits included.

There is currently potential for practice expansion in the next few months which

would also lead to a possible increase in salary

PERSONALITY TRAITS REQUIRED

Empathetic

Patient

Good communication skills

Warmth and friendliness

Professionalism

Adaptability

Attention to detail

Team orientated

Positive

Well organized

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