CRC Supervisor

1 month ago

Centurion, South Africa Sydsen Full time
A Client Relationship Centre Division for the Automotive Industry is looking for a Supervisor to join their team based in Centurion.

The primary responsibility of this division is to offer aftersales care to vehicle owners (new and pre-owned) and assisting them with their cases.

Supervisory duties include:
  • Team Leadership - to make sure that KPI's (Performance Goals) are in place
  • Running of daily meetings to discuss unresolved or challenging cases
  • Allocating of cases
  • Act as point of contact for escalated cases (client inquiries and complaints)
  • Identify, address and implement improvements on client service given
  • Monitor all feedback
  • Ensure all processes are followed
  • Ensure alignment and consistency in customer communications.
  • Quality Assurance (QA) - Compile and present reports on customer satisfaction metrics, trends, and performance indicators
Skills:
  • Proven experience in a customer service or customer relations role, preferably in the automotive industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle escalated customer inquiries or complaints effectively.
  • Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
  • Knowledge of automotive products, services, and industry trends.
  • Ability to work in a fast-paced environment and adapt to hanging priorities.
  • Strong problem-solving and decision-making abilities.

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

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