IT Technician- NRC Head Office

3 weeks ago

Johannesburg, Gauteng, South Africa National Renal Care Pty Full time
Job title : IT Technician- NRC Head Office (JHB North)Job Location : Gauteng, JohannesburgDeadline : April 28, 2025Quick Recommended Links
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Requirements
Requirements and Experience

  • Grade 12 (NQF4).
  • CompTIA A+ and N+ certifications (or equivalent recognised IT technical qualifications)
  • MCSA (Microsoft Certified Solutions Associate) or equivalent certifications.
  • IT Security related Certification (desirable)
  • ITIL Foundation or related certification (desirable)
  • Experience in the medical Industry preferred.
  • Experience in technical support preferred.
  • Good problem-solving skills for hardware, software, and system issues.
  • Clear communication skills for helping users and working with different teams.
  • Ability to work independently and as part of a team.
  • Basic understanding of IT procurement and vendor management is a plus.
  • Willingness to learn about new technologies.
  • Friendly and professional attitude towards customer service.
  • Any other relevant certifications or training is a bonus.

Key Performance Ares

  • Provide 1st and 2nd line technical support for all users across the organisation, including remote and on-site assistance.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
  • Support Microsoft Windows operating systems and standard applications, particularly Microsoft 365.
  • Manage user accounts, passwords, and permissions using Active Directory management tools and related systems.
  • Provide basic server support including monitoring, patching assistance, and system checks.
  • Perform first-level firewall support (e.g. VPN access, Firewall Setup).
  • Troubleshoot network issues across LAN, WAN, and Wi-Fi environments.
  • Maintain and update IT asset records and ensure correct procedures for device reallocation or decommissioning.
  • Ensure all support interactions are logged accurately in the ticketing system and resolved within defined SLA timelines.
  • Adhere to and promote NRC's IT security policies, including proper handling of credentials, user access, endpoint protection, and data handling practices.
  • Report any security-related incidents or observations immediately to the IT Manager or relevant authority.
  • Assist in the rollout of security updates, antivirus/malware checks, and vulnerability patching as directed.
  • Participate in system audits, asset reviews, and compliance initiatives as required.
  • Support general IT projects and infrastructure improvements, including site setups, migrations, and rollouts.
  • Participate in the after-hours / Standby support roster or escalation process where required.
  • Ensure that the is clear communication when assisting users
  • Friendly and professional attitude towards customer service
  • Ability to work independently and as part of a team
  • Demonstrate the National Renal Care Values and Caring the NRC Way.
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