Community Manager

2 weeks ago


Johannesburg, Gauteng, South Africa TBWA South Africa Full time
Job title : Community ManagerJob Location : Gauteng, JohannesburgDeadline : March 18, 2025Quick Recommended Links
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Responsibilities

  • Develop and implement comprehensive social media and communication campaigns to achieve marketing objectives
  • Create and curate engaging text, image, and video content for social media accounts
  • Respond to comments and customer queries in a timely and professional manner
  • Monitor and report on feedback and online reviews to inform marketing strategies
  • Organize and participate in events to build community and boost brand awareness
  • Collaborate with Marketing, PR, and Communications teams to ensure brand consistency and messaging
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Build and maintain relationships with customers, potential customers, industry professionals, and journalists
  • Stay up-to-date with digital technology trends and best practices in social media management

Requirements and Skills

  • Proven work experience as a Community Manager (5+ years, mid-level)
  • Experience launching campaigns across social platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube)
  • Ability to identify and track relevant community metrics using reporting tools.
  • Excellent verbal and written communication skills
  • Hands-on experience with social media management for brands
  • Ability to interpret online customer engagement metrics and adjust strategies accordingly
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask
  • Marketing/Communication degree in Marketing or relevant field
  • Experience working on FMCG brands and Alcohol brands is a plus
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