IT Technician

Key Responsibilities:Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including installation, configuration, and troubleshooting of computer hardware, software, and peripherals at the PlantPerform routine maintenance and upgrades on IT-related systems toensure optimal performance and securityProvide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP, Weighbridge, CCTV, and other software and technologiesManage user accounts, permissions, and access rights within the MS 365 environmentCollaborate with Head Office and remote IT teams to resolve technical problems and implement effective solutionsMonitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systemsTroubleshoot network issues, including connectivity problems, DNS, DHCP, and firewall configurationsStay up to date with the latest advancements in IT technology and propose enhancements to optimize system performanceProvide training and technical guidance to end-users on various IT tools and applicationsManage local data backups and solutionsManage local PABX solution.Other:Perform any other related duties in the interest of CEMZA as instructed.Work according to Integrated (Environmental and Quality) Management System requirementsMinimum Requirements:A relevant tertiary qualification in IT3 years experience in IT technical support.Previous experience as a field technician is preferred.Medically fitWilling to work additional hours and be on standby.A valid drivers licence and own vehicleSkills and Competencies:Strong interpersonal skillsUnderstanding IT networks and software configurationAdvanced practical knowledge, processes, and safetyAdvanced problem-solving skillsCommunicate EffectivelyDrive InnovationDrive Sustainable Solutions