IT Technical Account Manager

2 weeks ago

Centurion, South Africa Phakisa Holdings Full time

Job Title: IT Technical Account ManagerReporting to: OperationsSeniority Level: Mid-Career (4 - 6 yrs exp)Region: GautengLocation: CenturionType: After 3 months' probation PermanentDuties and Responsibilities:Client Relationship Management - Act as the primary point of contact for key accounts, ensuring client satisfaction and long-term partnerships.Technical Oversight - Coordinate and manage technical solutions across network infrastructure, Microsoft environments, cloud services, and cybersecurity.Project Coordination - Oversee implementation of ICT projects, ensuring timely delivery and alignment with client requirements.Team Leadership - Provide guidance and support to technical teams, fostering collaboration and high performance.Strategic Advisory - Advise clients on technology strategies, upgrades, and best practices to optimize their IT environments.Issue Resolution - Manage escalations and ensure swift resolution of complex technical challenges.Reporting & Communication - Deliver clear, professional reports and maintain proactive communication with stakeholders.Requirements & Minimum Qualification:National Matric Certificate (completed)Relevant IT certifications (CompTIA A+/N+, Microsoft 365 certifications preferred)Proven experience in technical account management or senior technical support roleStrong understanding of Microsoft operating systems, network infrastructure, cloud technologies, and cybersecurity principlesExcellent leadership, organizational, and communication skills (English and Afrikaans)Valid South African ID, driver's license, and own vehicleResidency in Pretoria, Johannesburg, or surrounding areasPreferred Qualifications & Experience:Microsoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft 365 Certified: Enterprise Administrator Expert3+ years in technical account management or IT service deliveryFamiliarity with VOIP systems is preferred and cybersecurity practicesPrevious experience in Managed Services or ICT consulting

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