Restaurant Manager

4 days ago


Johannesburg, South Africa The Hiring House Full time
Key Responsibilities:
Leadership & Staff Management:
o Supervise, train, and motivate a team of front-of-house and back-of-house staff.
o Create staff schedules and ensure adequate coverage for smooth operations.
o Conduct regular performance reviews and foster professional development.

Customer Service:
o Ensure a superior dining experience for all guests, addressing and resolving any complaints or issues promptly.
o Monitor and maintain high standards of service quality and guest satisfaction.
o Act as the face of the restaurant, building strong relationships with regular patrons.

Operational Management:
o Oversee all aspects of restaurant operations, including inventory management, supplier relations, and cost control.
o Implement and enforce health, safety, and hygiene standards in compliance with local regulations.
o Manage reservations and optimize seating arrangements to maximize revenue.

Financial Management:
o Monitor budgets, control expenses, and track financial performance.
o Analyze sales trends and implement strategies to boost revenue and profitability.
o Collaborate with the owner or senior management to set and achieve business goals.

Marketing & Promotions:
o Assist in planning and executing marketing campaigns and special events.
o Promote the restaurant through social media and other platforms to attract new customers.
o Ensure that branding and messaging align with the restaurants identity.

Key Requirements:
- Proven experience as a Restaurant Manager or in a similar leadership role.
- Strong knowledge of food and beverage operations, including front-of-house and back-of house processes.
- Excellent organizational, problem-solving, and decision-making skills.
- Outstanding interpersonal and communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in restaurant management software and basic financial reporting.

Preferred Qualifications:
- Certification in hospitality or restaurant management.
- Experience in managing a luxury or fine-dining establishment.
- Familiarity with wine and cocktail programs is a plus.


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