Technical Engineer

4 weeks ago

Cape Town, South Africa Network Recruitment Full time
Are you a Technical Engineer looking for a great new opportunity? A well-known telecoms company is looking for dedicated and innovative Technical Engineers who will be pivotal in addressing support tickets, handling tasks within projects, and ensuring system stability. Collaborating closely with stakeholders, you'll align technical contributions with user needs, all while benefiting from the mentorship of senior team members.

Responsibilities:
  • Perform fundamental technical tasks under supervision.
  • Assist in addressing basic technical challenges, seeking guidance when necessary.
  • Conduct basic maintenance on technical platforms for stability.
  • Support senior engineers in project tasks and deliverables.
  • Contribute to tracking and monitoring project tasks to maintain timelines.
  • Assist in identifying and resolving project-related issues.
  • Communicate effectively with team members and stakeholders.
  • Collaborate with colleagues to address technical concerns and find solutions.
  • Actively participate in knowledge sharing and brainstorming sessions.
  • Demonstrate leadership skills by taking ownership of assigned tasks.
  • Foster a positive and productive work environment through collaboration.
  • Initiate and suggest improvements to implementation and support processes.
  • Conduct research on emerging technologies, industry trends, and best practices.
  • Analyze and evaluate technical requirements for systems.
  • Continuously expand knowledge and skills through self-learning and professional development.
  • Identify areas for process improvement and efficiency enhancement.
  • Ensure compliance with relevant regulations and standards.
  • Maintain technical documentation accurately and comprehensively.

Qualifications:
  • Bachelors degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
  • Relevant industry certifications like CompTIA Server+/Network+, SIP School, or equivalent.
  • Additional certifications in network security or cloud technologies preferred.

Experience:
  • 1-3 years of professional experience in telephony engineering or related field.
  • Proven track record in maintaining telephony solutions like VoIP systems, PBX, SIP, etc.
  • Hands-on experience with telephony hardware and software components.
  • Proficiency in troubleshooting telephony systems in diverse environments, including cloud-based solutions.
  • Experience with telephony integration into unified communications platforms and contact center solutions.
  • Strong problem-solving skills for innovative telephony issue resolution.

Personal Qualities:
  • Analytical Thinking: Ability to analyze telephony issues and data for informed decisions.
  • Innovative Mindset: Think creatively for novel solutions in telephony design and troubleshooting.
  • Adaptability: Willingness to embrace evolving telephony technologies.
  • Detail-Oriented: Commitment to precision for optimal system performance.
  • Problem-Solving Skills: Identify and propose effective solutions for telephony issues.
  • Resilience: Persevere in telephony projects with determination.
  • Time Management: Effectively manage multiple telephony tasks without compromising quality.
  • Decision-Making: Make well-informed decisions considering technical feasibility and business impact.

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