Retail Store Manager

2 days ago

Hermanus, South Africa Future Careers Full time

The Store Manager will be responsible for the overall management of the store in Hermanus. This includes driving sales performance, ensuring excellent customer service, leading and developing the team, maintaining operational standards, managing stock, executing visual merchandising, handling administration and reporting, and ensuring compliance with company policies. The role requires adaptability, conflict resolution skills, and fostering a positive and supportive work environment. Candidates must be able to work shifts, weekends, and public holidays.Key Responsibilities:Lead, coach, motivate, and develop the store team to maximise performanceDrive sales targets, KPI achievement, and revenue growthMonitor staff performance and support HR processesManage stock levels, inventory control, and loss preventionExecute and maintain visual merchandising and brand presentation standardsHandle store administration, reporting, cash-ups, and banking proceduresResolve conflicts professionally and maintain productive relationshipsImplement operational improvements and adapt to trading demandsRequirementsMatricTertiary qualification in Retail Management or Commerce3-5 years experience in a supervisory management role within retailPrevious exposure within a similar retail environmentMust be able to speak and understand AfrikaansWorking knowledge of store management systemsBasic financial literacyBasic understanding of HR and Industrial Relations practicesComputer literate (Microsoft Office - Outlook & Teams)Core SkillsStrong communication abilityExceptional customer service orientationCoaching, mentoring & team leadership capabilityConflict management & problem-solving abilityRelationship-building and staff motivationPresentation & communication skillsPlanning, forecasting & organisational abilityHigh attention to detail and qualityAbility to work under pressure and adapt to changeBehavioural StrengthsEmpathetic & people-focusedConfident & decisiveProactive & assertiveProfessional, respectful & cordialEthical, fair & transparent in conductShould you not be contacted within 2 weeks, kindly consider your application unsuccessful.

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