Guesthouse Manager

1 month ago

Hoedspruit, South Africa Bright Search Recruitment (Pty) Ltd Full time
Key Responsibilities:
  • Manage all daily operations of the guesthouse, ensuring smooth running of the front desk, housekeeping, maintenance, and guest services.
  • Handle reservations, check-ins, and check-outs, ensuring a seamless guest experience from arrival to departure.
  • Provide personalized service to guests, addressing any requests, inquiries, or issues promptly and professionally.
  • Lead, train, and supervise staff, ensuring that they deliver high-quality service and maintain the guesthouses welcoming atmosphere.
  • Oversee financial management, including budgeting, pricing strategies, and cost control to maintain profitability.
  • Monitor property upkeep and maintenance, ensuring the guesthouse is well-maintained and adheres to health and safety standards.
  • Manage relationships with suppliers and service providers, ensuring the timely procurement of supplies and services.
  • Assist with marketing initiatives, including social media, promotions, and online guest reviews, to drive bookings and maintain a strong online presence.
  • Plan and execute special guest events, themed stays, or unique experiences to enhance the guesthouses offerings.
Requirements:
  • Minimum 3-5 years of experience in hospitality management, preferably within a guesthouse, boutique hotel, or similar setting.
  • Strong guest relations skills with the ability to anticipate and exceed guest expectations.
  • Excellent leadership and team management skills, with a hands-on approach to all aspects of the business.
  • Financial acumen, with experience in managing budgets, controlling costs, and maximizing revenue.
  • Knowledge of property management systems, reservation systems, and online booking platforms.
  • Strong organizational and multitasking abilities, with a keen eye for detail.
  • Excellent communication and problem-solving skills, able to handle guest concerns efficiently.
  • A passion for hospitality, with the ability to create a warm and welcoming environment for guests.

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