IT Coordinator

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Qualifications:

• Bachelor's degree in IT, Computer Science, or related field
• 3+ years of experience in IT coordination or similar roles
• Knowledge of IT infrastructure, networks, and business apps
• Experience with reporting and business intelligence tools
• Skilled in providing technical support
• Strong project management and leadership skills
• Experience managing vendors
• Excellent communication and interpersonal skills
• Great problem-solving skills and attention to detail

Experience:

• Experience with change management and process improvement
• Knowledge of IT security best practices
• Familiarity with outsourced IT services in similar-sized organizations
• Proficiency in SQL and data analysis
• Experience with BI platforms like Power BI or Tableau
• FMCG experience is a bonus.

Duties and Responsibility:

• IT Support: Act as the first contact for IT issues, providing troubleshooting and escalating complex problems as needed. Maintain the help desk system and create user documentation.
• Business Intelligence: Develop and maintain BI reports, ensure data accuracy, and train users to access and interpret reports.
• Vendor Management: Coordinate with IT, software, and printer vendors, monitor SLA compliance, and manage vendor relationships and invoices.
• Project Management: Lead technology initiatives, coordinate system upgrades, manage project timelines, and mitigate risks.
• Business Operations Support: Collaborate with operations to identify technology-driven process improvements, gather requirements, and train users on new systems.

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