Senior Operations Manager
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Teleperformance in Cape Town seeks an experienced Quality and Operations leader to monitor, evaluate, and improve the effectiveness of quality standards across the campaign. The role requires overseeing SLAs, coaching staff, and driving continuous improvement for international voice/email/chat/tech support activities.
The ideal candidate will have 5+ years in business process off-shoring, 3+ years in contact centre management, and strengths in KPI management, Excel analytics, and leadership.